Bridgeline Digital, Inc.
bridgeline.com ↗In their words
“Net revenue retention, which includes renewals and license expansion was 107% for our core product line.”
“HawkSearch customers have less than 4% churn rate.”
“Bridgeline closed the fourth quarter with a 92% revenue renewal rate”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (25)
Bridgeline reports net revenue retention of 105% in record Q4 and fiscal 2026 results, demonstrating continued customer investment.
Net revenue retention (HawkSearch (Core Products)): 105% (FY2025) — “The company expects Core products to achieve double-digit growth and NRR above 105% for fiscal 2026... net revenue retention of 105% demonstrates continued customer investment in the platform.”
Net revenue retention (Core): 106% (Q3 FY2026) — “Core NRR was 106%. This reflects strong retention and expansion across Bridgeline's core customer base”
Bridgeline reports core net revenue retention of 106% in Q3 FY2026 financial results.
Bridgeline Digital reported Core Net Revenue Retention of 106%, reflecting continued customer expansion.
Bridgeline Digital reports 107% net revenue retention in Q2 2026 with core products showing strong customer retention.
Bridgeline Digital core products achieved 107% net revenue retention rate in Q2 2026, indicating strong customer satisfaction with 82% pipeline growth.
Bridgeline Digital's net revenue retention sustainability above 105% indicates product resonance with existing customers.
Net revenue retention (Core products): 107% (Q1 FY2026) — “Core products Net Revenue Retention (NRR) was 107% in the first quarter of fiscal 2026.”
Net revenue retention (core products): 107% (Q1 2026) — “Net revenue retention, which includes renewals and license expansion was 107% for our core product line.”
Net revenue retention (Core products): 117% (FY2025) — “Core products, led by the HawkSearch suite and it's AI products, grew by 16% and had 117% Net Revenue Retention, which demonstrates customer satisfaction and demand for our AI-powered product discovery”
Churn (HawkSearch): 4% (FY2025) — “HawkSearch customers have less than 4% churn rate.”
Net revenue retention (Core products): 114% (Q2 2025) — “Our Core product Net Revenue Retention ("NRR") was 114% for the quarter ended June 30, 2025.”
Net revenue retention (Core products): 113% (Q1 2025) — “Our Core product Net Revenue Retention ("NRR") was 113% for the quarter ended March 31, 2025.”
Net revenue retention (Core products): 107% (Q4 2024) — “Our Core product Net Revenue Retention ("NRR") was 107% for the quarter ended December 31, 2024.”
Net revenue retention (HawkSearch): 103% (FY2024) — “had better than 103% net revenue retention for HawkSearch”
Net revenue retention (Search): 95% (Q1 2024) — “Net Revenue Retention for the quarter was over 90% with search over 95%”
Net revenue retention (overall): 90% (Q1 2024) — “Bridgeline's Net Revenue Retention for the quarter was over 90% with search over 95%”
Retention rate: 92% (Q4 2023) — “Bridgeline closed the fourth quarter with a 92% revenue renewal rate”
Retention rate (HawkSearch): 95% (Q2 2023) — “HawkSearch has organic growth in the high teens and renewal rates of over 95%”
Retention rate (Search): 90% (Q1 2023) — “Search is our strongest selling product line with better than 18% organic CAGR, renewal rates in the high 90s”
Retention rate (Orchestra): 90% (Q1 2020) — “in the sale of Orchestra customer base, we've had over 90% renewal rate”
Retention rate (Celebros): 95% (Q1 2020) — “the Celebros customers, I think there's 104 of those and the ones that have come up for renewal, we've had over 95% renewal rate”
Churn (revenue churn): 1% (Q3 2017) — “our revenue churn is at less than 1% last quarter – about 3% on an annualized basis”
Retention rate: 82% (FY2009) — “Bridgeline's customer retention rate during the fiscal year ended September 30, 2009 was 82%”
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.