NPS Intelligence (beta)

…Service with 80 points in NPS Greater customer satisfaction translates into increased share of wallet of premium costumers In 4Q24, we continued to show significant improvement in service quality, achieving an NPS score of 80, an increase of 4.2 points.

…Everything: Excellence in Service with 82 points in NPS Greater customer satisfaction translates into increased share of wallet of premium costumers In 3Q24, we continued to show significant improvement in service quality, achieving an NPS score of 82 .

In the second quarter of 2024, we continued to enhance the customer experience, resulting in an improvement in our NPS. For the upcoming quarters, we will begin the category management, assortment and pricing review project, which has the potential to…

…month, more recognition from our clients: there are already six consecutive quarters of market share increase, considering the self-service market, despite a strong comparison base with 1Q23; and an increase of 13 points in NPS in the last 12 months.

The guideline of truly placing the customer at the center of our decisions resulted in an increase in our NPS by 10 points, vs. 4Q22, and highlights in service improvements.

In this quarter, we continued to advance in the level of customer satisfaction (NPS) in all our banners – improvement of 10 points compared to the same period last year – and we continued to expand the capture of Premium & Valuable customers, as a…

…to make progress in increasing the level of satisfaction of our customers, with an improvement of 15 points in the NPS compared to the same period last year, as a result of the strong work we have carried out to increase the availability of products…

…where we have already registered a record level, in addition to structuring a broad category management project; and Excellence in Service, measured by the NPS (Net Promoter Score), an measure in which we have already advanced 20 points since 2022.

Service excellence, measured by the NPS (Net Promote Score); Digital, with advances in multichannel;

1 Net Promoter Score GPA's Investor Relations Department makes itself available to its shareholders and the market in general for any queries regarding the information presented at Investor Day GPA and emphasizes that, under the terms of the applicable…

With these initiatives, we have already seen an evolution of approximately 35% in NPS in 3Q22 versus 4Q21. Digital: greater availability of delivery times to meet the growing demand of our customers To sustain our digital growth, we are focused on: i)…

With these initiatives, we have already seen an evolution of approximately 35% in NPS in 3Q22 versus 4Q21. Digital: greater availability of delivery times to meet the growing demand of our customers To sustain our digital growth, we are focused on: i)…

…strengths of our business is anchored in a robust plan with six strategic pillars that focuses on top line growth, improvement of NPS involving assortment, experience and service, progress of the multichannel model, acceleration of store conversion…

…feeding 26 dreams and lives with excellence: i) OSA (on-shelf availability) , always to meet our customers’ needs; ii) NPS to continually improve our services; iii) Assortment, providing premium and regional products; iv) Conversion, focus on the…

…feeding dreams and lives with excellence: i) OSA (on-shelf availability) , always to meet our customers’ needs; ii) NPS to continually improve our services; iii) Assortment, providing premium and regional products; iv) Conversion, focus on the…

At the end of 2Q21, clubeextra.com achieved the highest Net Promoter Score (NPS) in our history. With the consolidation of wholesale prices at Extra’s grocery section, we offer the same value proposition on digital media: now both Clube Extra’s website…