Brasil Telecom Holding Co
In their words
“During 2008, our average monthly churn rate in the mobile services segment...was 4.1% per month.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (11)
Churn (Oi Móvel): 3.5% (monthly) — “Monthly Churn rate (%) … p.p. 1.0 p.p.”
Churn (mobile services): 4.1% (FY2008) — “During 2008, our average monthly churn rate in the mobile services segment...was 4.1% per month.”
Churn (Region II Oi Móvel): 4% (Q1 2009) — “Monthly Churn rate (%) … p.p. 1.4 p.p.”
Churn (Region I + III Oi Móvel): 2% (Q1 2009) — “Monthly Churn rate (%) … p.p. -0.2 p.p.”
Churn (Brazil Oi Móvel): 2.3% (Q1 2009) — “Monthly Churn rate (%) … p.p. 0.0 p.p.”
Churn (Mobile): 73.4% (Year 2008) — “Year Churn rate (%) … p.p.”
Churn (prepaid): 14.9% (1Q07) — “Prepaid … p.p.”
Churn (postpaid): 37.5% (1Q07) — “Postpaid … p.p.”
Churn (overall): 21.2% (1Q07) — “Annual Churn … p.p.”
Churn (Brasil Telecom GSM mobile network): 22.4% (Q2 2005) — “Anualized churn 22.4% with 10.5 p.p. change”
Churn (Mobile Network (Brasil Telecom GSM)): 11.9% (1Q 2005) — “Annualized Churn … p.p.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.