BMW Malaysia
bmw.de ↗In their words
“BMW's net promoter score of 40 compared to automotive industry average of 39.”
“BMW X6 ranked highest in JD Power's latest Multimedia Quality and Satisfaction Study.”
“BMW reports a strong Net Promoter Score has resulted in positive word-of-mouth among existing owners and repeat business.”
NPS disclosures (5)
BMW X6 ranked highest in JD Power's latest Multimedia Quality and Satisfaction Study.
BMW reports a strong Net Promoter Score has resulted in positive word-of-mouth among existing owners and repeat business.
BMW Group Malaysia delivered 13,500 vehicles in 2024 and achieved the highest global Net Promoter Scores across all three brands.
BMW's net promoter score of 40 compared to automotive industry average of 39.
BMW Malaysia recorded its highest achievement in Net Promoter Scoring with over 90% positive satisfaction in 2020.
Retention disclosures (1)
BMW's lease retention rates grew more than 40% in Q2 following a new loyalty lease program for returning customers.
Lighthouse companies in Automotive (makers, dealers, parts)
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.