Blackbaud
blackbaud.com ↗In their words
“Gross dollar retention driven by the value our customers see using our solutions was approximately 92%, excluding Everfi”
“Customer retention rate increased from 92% to 93%”
“Maintained our customer retention at 93%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (35)
Gross revenue retention: 91% (12M ended June 30, 2026) — “For the twelve months ended June 30, 2026, our gross dollar retention was approximately 91%. This gross dollar retention rate was lower than our rate for the twelve months ended December 31, 2025.”
Gross revenue retention: 92% (12M ended March 31, 2026) — “For the twelve months ended March 31, 2026, our gross dollar retention was approximately 92%. This gross dollar retention rate is relatively unchanged from our rate for the twelve months ended December 31, 2025.”
Gross revenue retention: 91.8% (FY2025) — “Achieved a Gross Dollar Retention rate of 91.8% versus 89.5%”
Gross revenue retention: 92% (12M ended March 31, 2025) — “For the twelve months ended March 31, 2025, our gross dollar retention was approximately 92%. This gross dollar retention rate increased over our rate for the twelve months ended December 31, 2024”
Gross revenue retention: 89.5% (FY2024) — “Achieved a Gross Dollar Retention rate of 89.5% versus 90.1%”
Gross revenue retention: 90% (FY2024) — “During 2024, our gross dollar retention was approximately 90%”
Gross revenue retention (Social): 92% (FY2024) — “Gross dollar retention driven by the value our customers see using our solutions was approximately 92%, excluding Everfi”
Gross revenue retention (Social Sector (excluding EVERFI)): 92% (Q3 2024) — “Gross dollar retention...was 90%, and excluding EVERFI, approximately 92%.”
Gross revenue retention (total company): 90% (Q2 2024) — “Overall, our gross dollar retention number...held steady at 90% for the company...held constant at 90% gross dollar renewal year-over-year.”
Gross revenue retention: 89% (Q1 2024) — “For the twelve months ended March 31, 2024, our gross dollar retention was approximately 89%”
Gross revenue retention: 90.1% (FY2023) — “Achieved a Gross Dollar Retention rate of 90.1% versus 91.2%”
Gross revenue retention: 90% (FY2023) — “During 2023, our gross dollar retention was approximately 90%”
Gross revenue retention: 90% (12M ended March 31, 2023) — “For the twelve months ended March 31, 2023, our gross dollar retention was approximately 90%”
Gross revenue retention: 91.2% (FY2022) — “Achieved a Gross Dollar Retention rate of 91.2% versus 90.2%”
Retention rate: 91% (FY2022) — “During 2022 and 2021, approximately 91% and 93%, respectively, of our customers with recurring revenue contracts were retained.”
Gross revenue retention: 91% (FY2022) — “During 2022, our gross dollar retention was approximately 91%. This customer retention rate is relatively unchanged from our rate for the full year ended December 31, 2021.”
Retention rate: 91% (12M ended September 30, 2022) — “For the twelve months ended September 30, 2022, approximately 91% of our customers with recurring revenue contracts were retained. This customer retention rate decreased from our rate for the full year ended December 31, 2021.”
Retention rate: 92% (FY 2021) — “For the twelve months ended March 31, 2022, approximately 92% of our customers with recurring revenue contracts were retained”
Net revenue retention: 90.2% (FY2021) — “Gross Dollar Retention and 90.2%, or 101.2%, with respect to Gross Dollar Retention”
Retention rate: 93% (FY2021) — “During 2021 and 2020, approximately 93% of our customers with recurring revenue contracts were retained.”
Retention rate: 92% (twelve months ended June 30, 2021) — “For the twelve months ended June 30, 2021, approximately 92% of our customers with recurring revenue contracts were retained.”
Retention rate: 93% (FY2020) — “During 2020 and 2019, approximately 93% and 92%, respectively, of our customers with recurring revenue contracts were retained.”
Retention rate: 93% (FY 2020) — “customer retention rate increased from 92% to 93%”
Blackbaud reports 92% client retention rate as the Charleston tech firm aims to comply with the 'Rule of 40'.
Retention rate: 92% (Q2 2020) — “92% customer retention rate”
Retention rate: 92% (twelve months ended March 31, 2020) — “approximately 92% of our customers with recurring revenue contracts were retained”
Retention rate (recurring revenue contracts): 92% (FY2019 and FY2018) — “During 2019 and 2018, approximately 92% of our customers with recurring revenue contracts were retained.”
Retention rate: 92% (FY2018) — “During 2018, approximately 92% of our customers with recurring revenue contracts were retained.”
Blackbaud expects client retention rates to increase to the mid- to high 90s from the low 90s with the addition of new products including payments and analytics.
Retention rate: 92% (FY2018) — “For the twelve months ended September 30, 2018, approximately 92% of our customers with recurring revenue contracts were retained”
Retention rate: 93% (Q1 2018) — “For the twelve months ended March 31, 2018, approximately 93% of our customers with recurring revenue contracts were retained”
Retention rate: 93% (FY 2017) — “maintained our customer retention at 93%”
Retention rate: 93% (Q1 FY2017) — “For the three months ended March 31, 2017, approximately 93% of our customers with recurring subscription or maintenance contracts were retained when compared to the same period in 2016.”
Retention rate: 93% (FY 2016) — “retention rates were and still are in the low-90s, 93%, 94%”
Retention rate: 93% (Q2 2016) — “retention rates, which still remain in the 93, 94 percentile”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.