BigCommerce
bigcommerce.com ↗In their words
“Net revenue retention for enterprise accounts finished at 99%, which is below past performance”
“NRR, which finished at 100% for Enterprise accounts in 2023”
“And the LTV to CAC is going to go way up because we get a lot of business through partner channels organically, word of mouth, high Net Promoter Score that we don't have to market and we don't have to sell, and they're great businesses.”
NPS disclosures (5)
And the LTV to CAC is going to go way up because we get a lot of business through partner channels organically, word of mouth, high Net Promoter Score that we don't have to market and we don't have to sell, and they're great businesses.
We internally measure customer success in a variety of ways including our customers’ sales growth, retention, and net promoter score. Externally, we pay close attention to third-party customer review sites and recognition.
We internally measure customer success in a variety of ways including our customers’ sales growth, retention, and net promoter score. Externally, we pay close attention to third-party customer review sites and recognition.
We internally measure customer success in a variety of ways including our customers’ sales growth, retention, and net promoter score. Externally, we pay close attention to third-party customer review sites and recognition.
We internally measure customer success in a variety of ways including our customers’ sales growth, retention, and net promoter score. Externally, we pay close attention to third-party customer review sites and recognition.
Retention disclosures (27)
Commerce.com reported net revenue retention improved sequentially for the third consecutive quarter in Q2 2026.
Commerce.com's net revenue retention of 95% indicates persistent customer churn amid flat growth.
Commerce.com reports net revenue retention improved sequentially to 95.8%.
BigCommerce reported Q2 2026 net revenue retention of 95.8%, described as the best performance to date.
Commerce.com notes sequential improvements in net revenue retention as strategic priorities focus on agentic commerce.
BigCommerce reported net revenue retention improved to 95.8% in Q2 with strong income performance.
Commerce.com achieved sequential improvements in net revenue retention in Q2 2026.
Net revenue retention: 95.8% (TTM June 30, 2026) — “Net Revenue Retention for the twelve months trailing as of June 30, 2026: 95.8%”
Commerce.com Inc achieved the highest retention rates across its product portfolio, with subscription ARR growing nearly 20% in 2025.
BigCommerce reported flat ARR and sub-100% net revenue retention in Q1 earnings call.
Net revenue retention: 95.4% (TTM March 31, 2026) — “Net Revenue Retention for the twelve months trailing as of March 31, 2026: 95.4%”
Net revenue retention: 95.2% (Q4 2025) — “Net Revenue Retention (NRR) was 95.2%, compared to 95.0% in the three months ended December 31, 2024.”
Net revenue retention (Enterprise Accounts): 99% (FY2024) — “NRR for enterprise accounts was 99 percent and 100 percent for the years ended December 31, 2024 and 2023”
Net revenue retention (enterprise accounts): 99% (FY2024) — “NRR for enterprise accounts was 99 percent and 100 percent for the years ended December 31, 2024 and 2023”
Net revenue retention (Enterprise): 99% (Q4 2024) — “Net revenue retention for enterprise accounts finished at 99%, which is below past performance”
Net revenue retention (enterprise accounts): 100% (FY2023) — “NRR for enterprise accounts was 100 percent and 111 percent for years ended December 31, 2023 and 2022”
Net revenue retention (Enterprise): 100% (FY2023) — “NRR, which finished at 100% for Enterprise accounts in 2023”
Net revenue retention (enterprise accounts): 111% (FY2022) — “NRR for enterprise accounts was 111% and 118% for years ended December 31, 2022 and 2021, respectively.”
Net revenue retention (Enterprise Accounts): 111% (FY2022) — “NRR for enterprise accounts was 111% and 118% for years ended December 31, 2022 and 2021, respectively”
Net revenue retention (Enterprise): 111% (FY2022) — “net revenue retention, or NRR, from enterprise accounts was 111% in 2022 compared to 118% in 2021”
Net revenue retention (enterprise accounts): 118% (FY2021) — “NRR for enterprise accounts was 118% and 112% for years ended December 31, 2021 and 2020, respectively.”
Net revenue retention (accounts with ACV greater than $2,000): 116% (FY2021) — “NRR for accounts with ACV greater than $2,000 was 116% and 113% for the years ended December 31, 2021 and 2020, respectively.”
BigCommerce released its inaugural Customer Centricity Report, a localized study focused on customer retention for retailers.
BigCommerce released a report highlighting customer retention as the focal point for 2021.
Net revenue retention (accounts with ACV greater than $2,000): 113% (FY2020) — “NRR for accounts with ACV greater than $2,000 was 113%, 106% and 108% for the years ended December … and 2018, respectively.”
Net revenue retention (accounts with ACV greater than $2,000): 108% (FY2018) — “NRR for accounts with ACV greater than $2,000 was 108% and 106% for 2018 and 2019, respectively.”
Net revenue retention (ACV >$2,000): 106% (FY2019) — “NRR for accounts with ACV greater than $2,000 was 108% and 106% for 2018 and 2019, respectively.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.