Big Four Banks
In their words
“Australia's Big Four Banks report an NPS of minus 1.6, little recovered from the Banking Royal Commission.”
“Smaller banks have outpaced the Big Four in Net Promoter Scores as a measure of customer referral likelihood.”
“NPS rating of Australia's big four banks declined during the Finance Royal Commission from 2.8 in January 2018.”
NPS disclosures (3)
Australia's Big Four Banks report an NPS of minus 1.6, little recovered from the Banking Royal Commission.
Smaller banks have outpaced the Big Four in Net Promoter Scores as a measure of customer referral likelihood.
NPS rating of Australia's big four banks declined during the Finance Royal Commission from 2.8 in January 2018.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.