Betterware de Mexico, S.a.p.i. de C.V
In their words
“The churn rate the maximum churn rate we had during Q2 and Q3 was 4.5%. And it went down now to 3.1%”
“During the second and third quarter our churn got to 4.5% well above the 2.8% of pre-COVID churn”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (69)
Churn (Jafra US Distributors): 7% (Q1 2026) — “Monthly Churn Rate 7.0 %”
Churn (Jafra US Associates): 12.4% (Q1 2026) — “Monthly Churn Rate 12.4 %”
Churn (Jafra Mexico Distributors): 1.2% (Q1 2026) — “Monthly Churn Rate 1.2 %”
Churn (Jafra Mexico Associates): 13.4% (Q1 2026) — “Monthly Churn Rate 13.4 %”
Churn (Betterware Distributors): 8.5% (Q1 2026) — “Monthly Churn Rate 8.5 %”
Churn (Betterware Associates): 15.2% (Q1 2026) — “Monthly Churn Rate 15.2 %”
Churn (Jafra US Distributors): 12.8% (Q3 2025) — “Monthly Churn Rate 6.7 % 5.7 % 5.0 % 6.9 % 0.0 % 12.8 %”
Churn (Jafra US Associates): 14% (Q3 2025) — “Monthly Churn Rate 11.9 % 13.7 % 14.7 % 11.8 % 9.7 % 14.0 %”
Churn (Jafra Mexico Distributors): 1.3% (Q3 2025) — “Monthly Churn Rate 0.8 % 1.5 % 1.1 % 1.0 % 1.0 % 1.3 %”
Churn (Jafra Mexico Associates): 12% (Q3 2025) — “Monthly Churn Rate 10.8 % 11.9 % 8.6 % 12.5 % 11.3 % 12.0 %”
Churn (Betterware Distributors): 10.1% (Q3 2025) — “Monthly Churn Rate 11.0 % 11.2 % 10.3 % 11.2 % 9.4 % 10.1 %”
Churn (Betterware Associates): 16.3% (Q3 2025) — “Monthly Churn Rate 15.0 % 15.6 % 15.6 % 19.5 % 15.6 % 16.3 %”
Churn (Jafra US Distributors): 0% (Q2 2025) — “Monthly Churn Rate 6.9 % 6.7 % 5.7 % 5.0 % 6.9 % 0.0 %”
Churn (Jafra US Associates): 9.7% (Q2 2025) — “Monthly Churn Rate 13.1 % 11.9 % 13.7 % 14.7 % 11.8 % 9.7 %”
Churn (Jafra Mexico Associates): 11.3% (Q2 2025) — “Monthly Churn Rate 10.6 % 10.8 % 11.9 % 8.6 % 12.5 % 11.3 %”
Churn (Betterware Distributors): 9.4% (Q2 2025) — “Monthly Churn Rate 9.7 % 11.0 % 11.2 % 10.3 % 11.2 % 9.4 %”
Churn (Jafra US Distributors): 6.9% (Q1 2025) — “Monthly Churn Rate 5.0 % 6.9 % 6.7 % 5.7 % 5.0 % 6.9 %”
Churn (Jafra US Associates): 11.8% (Q1 2025) — “Monthly Churn Rate 11.5 % 13.1 % 12.5 % 13.7 % 14.7 % 11.8 %”
Churn (Jafra Mexico Distributors): 1% (Q1 2025) — “Monthly Churn Rate 1.1 % 0.8 % 0.8 % 1.5 % 1.1 % 1.0 %”
Churn (Jafra Mexico Associates): 12.5% (Q1 2025) — “Monthly Churn Rate 8.3 % 10.6 % 10.8 % 11.9 % 8.6 % 12.5 %”
Churn (Betterware Distributors): 11.2% (Q1 2025) — “Monthly Churn Rate 10.0 % 9.7 % 11.0 % 11.2 % 10.3 % 11.2 %”
Churn (Betterware Associates): 19.5% (Q1 2025) — “Monthly Churn Rate 15.7 % 15.8 % 15.0 % 15.6 % 15.6 % 19.5 %”
Churn (Jafra US Distributors): 5% (Q4 2024) — “Monthly Churn Rate 8.4 % 5.0 % 6.9 % 6.7 % 5.7 % 5.0 %”
Churn (Jafra US Associates): 14.7% (Q4 2024) — “Monthly Churn Rate 13.8 % 11.5 % 13.1 % 12.5 % 13.7 % 14.7 %”
Churn (Jafra Mexico Distributors): 1.1% (Q4 2024) — “Monthly Churn Rate 1.4 % 1.1 % 0.8 % 0.8 % 1.5 % 1.1 %”
Churn (Jafra Mexico Associates): 8.6% (Q4 2024) — “Monthly Churn Rate 10.6 % 8.3 % 10.6 % 10.8 % 11.9 % 8.6 %”
Churn (Betterware Distributors): 10.3% (Q4 2024) — “Monthly Churn Rate 10.4 % 10.0 % 9.7 % 11.0 % 11.2 % 10.3 %”
Churn (Betterware Associates): 15.6% (Q4 2024) — “Monthly Churn Rate 15.5 % 15.7 % 15.8 % 15.0 % 15.6 % 15.6 %”
Churn (Jafra US Distributors): 5.7% (Q3 2024) — “Monthly Churn Rate 7.6 % 8.4 % 5.0 % 6.9 % 6.7 % 5.7 %”
Churn (Jafra US Associates): 13.7% (Q3 2024) — “Monthly Churn Rate 11.5 % 13.8 % 11.5 % 13.1 % 12.5 % 13.7 %”
Churn (Jafra Mexico Distributors): 1.5% (Q3 2024) — “Monthly Churn Rate 1.4 % 1.4 % 1.1 % 0.8 % 0.8 % 1.5 %”
Churn (Jafra Mexico Associates): 11.9% (Q3 2024) — “Monthly Churn Rate 9.1 % 10.6 % 8.3 % 10.6 % 10.8 % 11.9 %”
Churn (Betterware de México Distributors): 11.2% (Q3 2024) — “Monthly Churn Rate 9.1 % 10.4 % 10.0 % 9.7 % 11.0 % 11.2 %”
Churn (Jafra US Distributors): 6.7% (Q2 2024) — “Monthly Churn Rate 6.9 % 6.7 %”
Churn (Jafra US Associates): 12.5% (Q2 2024) — “Monthly Churn Rate 13.1 % 12.5 %”
Churn (Jafra Mexico Distributors): 0.8% (Q2 2024) — “Monthly Churn Rate 0.8 % 0.8 %”
Churn (Jafra Mexico Associates): 10.8% (Q2 2024) — “Monthly Churn Rate 10.6 % 10.8 %”
Churn (Betterware de México Distributors): 11% (Q2 2024) — “Monthly Churn Rate 9.7 % 11.0 %”
Churn (Betterware de México Associates): 15% (Q2 2024) — “Monthly Churn Rate 15.8 % 15.0 %”
Churn (Jafra US Leaders): 6.9% (Q1 2024) — “Jafra US Leaders Monthly Churn Rate 1.8 % 7.6 % 8.4 % 5.0 % 6.9 %”
Churn (Jafra US Consultants): 13.1% (Q1 2024) — “Jafra US Consultants Monthly Churn Rate 15.0 % 11.5 % 13.8 % 11.5 % 13.1 %”
Churn (Jafra Mexico Leaders): 0.8% (Q1 2024) — “Jafra Mexico Leaders Monthly Churn Rate 1.6 % 1.4 % 1.4 % 1.1 % 0.8 %”
Churn (Jafra Mexico Consultants): 10.6% (Q1 2024) — “Jafra Mexico Consultants Monthly Churn Rate 11.3 % 9.1 % 10.6 % 8.3 % 10.6 %”
Churn (Betterware de México Distributors): 9.72% (Q1 2024) — “Distributors Monthly Churn Rate 8.60 % 9.10 % 10.40 % 10.10 % 9.72 %”
Churn (Betterware de México Associates): 15.84% (Q1 2024) — “Monthly Churn Rate 15.60 % 15.50 % 15.60 % 15.70 % 15.84 %”
Churn (Jafra US Leaders): 5.7% (FY2023) — “Monthly Churn Rate 5.7 % 4.80 %”
Churn (Jafra US Consultants): 13% (FY2023) — “Monthly Churn Rate 13.0 % 10.80 %”
Churn (Jafra Mexico Leaders): 1.4% (FY2023) — “Monthly Churn Rate 1.4 % 1.50 %”
Churn (Jafra Mexico Consultants): 9.8% (FY2023) — “Monthly Churn Rate 9.8 % 20.10 %”
Churn (Betterware de México Distributors): 9.6% (FY2023) — “Monthly Churn Rate 9.6 % 8.7 %”
Churn (Betterware de México Associates): 15.6% (FY2023) — “Monthly Churn Rate 15.6 % 15.2 %”
Churn (Jafra USA Leaders): 7.6% (2Q2023) — “Leaders Monthly Churn Rate 7.6 % 2.0 % 558-bps [for 2Q2023 vs 2Q2022]”
Churn (Jafra USA Consultants): 11.5% (2Q2023) — “Consultants Monthly Churn Rate 11.5 % 11.9 % (42-bps) [for 2Q2023 vs 2Q2022]”
Churn (Jafra Mexico Leaders): 1.6% (2Q2023) — “Leaders Monthly Churn Rate 1.6 % 1.8 % (20-bps) [for 2Q2023 vs 2Q2022]”
Churn (Jafra Mexico Consultants): 17.6% (2Q2023) — “Consultants Monthly Churn Rate 17.6 % 18.9 % (126-bps) [for 2Q2023 vs 2Q2022]”
Churn (Betterware Distributors): 2.1% (2Q2023) — “Weekly Churn Rate 2.1 % 2.1 % 1-bps [for 2Q2023 vs 2Q2022]”
Churn (Jafra USA Leaders): 1.8% (1Q2023) — “Leaders Monthly Churn Rate 1.8 % 6.5 % (468-bps) [comparing 1Q2023 vs 1Q2022]”
Churn (Jafra USA Consultants): 14.2% (1Q2023) — “Consultants Monthly Churn Rate 14.2 % 12.2 % 198-bps [comparing 1Q2023 vs 1Q2022]”
Churn (Jafra Mexico Leaders): 0.6% (1Q2023) — “Leaders Monthly Churn Rate 0.6 % 0.6 % 2-bps [comparing 1Q2023 vs 1Q2022]”
Churn (Jafra Mexico Consultants): 20.4% (1Q2023) — “Consultants Monthly Churn Rate 20.4 % 25.1 % (470-bps) [comparing 1Q2023 vs 1Q2022]”
Churn (Betterware Associates): 3.6% (1Q2023) — “Associates Weekly Churn Rate 3.6 % 3.6 % 7-bps [comparing 1Q2023 vs 1Q2022]”
Churn (Jafra USA Leaders): 6.5% (4Q2022) — “Leaders Monthly Churn Rate 6.5 % 6.4 % 0.1 pp [4Q2022 vs 4Q2021]”
Churn (Jafra USA Consultants): 9.5% (4Q2022) — “Consultants Monthly Churn Rate 9.5 % 9.1 % 0.3 pp [4Q2022 vs 4Q2021]”
Churn (Jafra Mexico Leaders): 1.4% (4Q2022) — “Leaders Monthly Churn Rate 1.4 % 0.9 % 0.4 pp [4Q2022 vs 4Q2021]”
Churn (Jafra Mexico Consultants): 16.8% (4Q2022) — “Consultants Monthly Churn Rate 16.8 % 21.8 % (5.0) pp [4Q2022 vs 4Q2021]”
Churn (Betterware Distributors): 2% (4Q2022) — “Distributors Weekly Churn Rate 2.0 % 3.4 % (1.4) pp [4Q2022 vs 4Q2021]”
Churn (Betterware Associates): 3.7% (4Q2022) — “Associates Weekly Churn Rate 3.7 % 3.4 % 0.3 pp [4Q2022 vs 4Q2021]”
Churn (associates): 3.1% (Q3 2021) — “the churn rate the maximum churn rate we had during Q2 and Q3 was 4.5%. And it went down now to 3.1%”
Churn (associates): 4.5% (Q2-Q3 2021) — “during the second and third quarter our churn got to 4.5% well above the 2.8% of pre-COVID churn”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.