Bellsouth Corp
In their words
“Postpaid churn for both the third quarter of 2006 and year-to-date was 1.5 percent, down from 2.0 percent”
“Customer churn of 1.8 percent in the third quarter of 2006 decreased 50 basis points compared to the same period in the prior year.”
“Postpaid churn for both the second quarter of 2006 and year-to-date was 1.5 percent, down from 1.8 percent and 1.9 percent in the corresponding prior year periods.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (20)
Churn (Cingular Wireless postpaid): 1.5% (Q3 2006) — “Postpaid churn for both the third quarter of 2006 and year-to-date was 1.5 percent, down from 2.0 percent”
Churn (Cingular Wireless): 1.8% (Q3 2006) — “Customer churn of 1.8 percent in the third quarter of 2006 decreased 50 basis points compared to the same period in the prior year.”
Churn (postpaid): 1.5% (Q2 2006 monthly) — “Postpaid churn for both the second quarter of 2006 and year-to-date was 1.5 percent, down from 1.8 percent and 1.9 percent in the corresponding prior year periods.”
Churn (Cingular Wireless): 1.7% (Q2 2006 monthly) — “Customer churn of 1.7 percent in the second quarter of 2006 decreased 50 basis points compared to the same period in the prior year.”
Churn (Cingular Wireless cellular/PCS): 1.9% (Q1 2006) — “Customer churn of 1.9 percent in the first quarter of 2006 decreased 30 basis points compared to the same period in the prior year.”
Churn (Cingular Wireless postpaid): 1.9% (2005) — “Postpaid churn for 2005 was 1.9%, down from 2.3% in the prior year.”
Churn (Cingular Wireless): 2.2% (2005) — “Customer churn of 2.2 percent in 2005 decreased 50 basis points compared to the prior year.”
Churn (Cingular Wireless): 2.3% (Q3 2005) — “Customer churn of 2.3 percent in the third quarter 2005 decreased 90 basis points on a pro forma basis compared to the same period in the prior year.”
Churn (Cingular cellular/PCS): 2.2% (Q1 2005) — “The first quarter cellular/PCS churn rate was 2.2%, down from a 2.7% churn rate in the same period a year ago”
Churn (Cingular cellular/PCS): 2.7% (2004) — “The monthly cellular/ PCS churn rate of 2.7% in 2004, which included the results of AT&T Wireless since its acquisition, was flat compared with the churn rate in the prior year”
Churn (Cellular/PCS): 2.8% (Q3 2004, monthly) — “The cellular/PCS churn rate was 2.8% in the third quarter of 2004 and 2.7% in the year-to-date period 2004 compared with a 2.8% churn rate in the third quarter of 2003 and 2.6% in the year-to-date period 2003.”
Churn (cellular/PCS): 2.7% (FY2003) — “The cellular/PCS churn rate was 2.7% in 2003 compared with a 2.8% churn rate in 2002.”
Churn (Cingular cellular/PCS): 2.7% (Q1 2004) — “For the three months ended March 31, 2004, the cellular/PCS churn rate was 2.7% compared with a 2.6% churn rate for the three months ended March 31, 2003.”
Churn (Cellular/PCS): 2.7% (FY2003) — “The cellular/PCS churn rate was 2.7% in 2003 compared with a 2.8% churn rate in 2002.”
Churn (cellular/PCS): 2.8% (Q3 2003) — “The cellular/PCS churn rate was 2.8% in third quarter 2003 and 2.6% in the year-to-date period 2003 compared with a 3.0% churn rate third quarter 2002”
Churn (cellular/PCS): 2.5% (Q2 2003) — “The cellular/PCS churn rate was 2.5% in second quarter 2003 and 2.6% in the year-to-date period 2003 compared with a 2.7% churn rate second quarter 2002”
Churn (BellSouth Latin America Chile): 1.8% (monthly) — “Club BellSouth, a customer loyalty program that rewards high usage and longevity, was launched in Chile in November 1999. This program has contributed to a churn rate in that market of below 2% per month in 2003.”
Churn (Cingular wireless): 2.5% (Q2 2003) — “Total churn of 2.5 percent was 20 basis points lower than second quarter 2002, with retail contract churn in the low 2 percent range.”
Churn (cellular/PCS): 2.6% (Q1 2003) — “For the three months ended March 31, 2003, the cellular/PCS churn rate was 2.6% compared with a 2.9% churn rate for the three months ended March 31, 2002.”
Churn (Cingular wireless): 2.6% (Q1 2003) — “Lower churn in the prepaid and resale segments enabled Cingular to reduce first quarter churn to 2.6 percent, 30 basis points lower than first quarter 2002.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.