Bell Canada
In their words
“Our blended churn rate for the third quarter and first nine months of 2006 remained unchanged year-over-year at 1.5%”
“Conversely, prepaid churn increased to 2.8% both this quarter and year-to-date from 1.6%”
“Our postpaid churn rate for both the third quarter and first nine months of 2006 improved to 1.1% from 1.5%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (25)
Churn (Wireless blended): 1.5% (Q3 2006) — “our blended churn rate for the third quarter and first nine months of 2006 remained unchanged year-over-year at 1.5%”
Churn (Wireless prepaid): 2.8% (Q3 2006) — “Conversely, prepaid churn increased to 2.8% both this quarter and year-to-date from 1.6%”
Churn (Wireless postpaid): 1.1% (Q3 2006) — “Our postpaid churn rate for both the third quarter and first nine months of 2006 improved to 1.1% from 1.5%”
Churn (Video): 1% (Q3 2006) — “Our video churn rate in the quarter remained unchanged, year-over-year, at 1.0%”
Churn (video): 1% (Q2 2006) — “video churn rate increased by just 0.1 percentage point, year-over-year, in both the second quarter and first half of 2006 to 1.0%”
Churn (Aliant wireless): 1.1% (Q1 2006) — “churn improved to approximately 1.1% per month, reflecting Aliant's expanded service area coverage and digital wireless network”
Churn (wireless blended): 1.6% (Q1 2006) — “our blended churn rate for the first quarter remained unchanged year-over-year at 1.6%”
Churn (prepaid wireless): 2.5% (Q1 2006) — “Prepaid churn increased to 2.5% in Q1 2006 from 1.8% in the same quarter last year”
Churn (postpaid wireless): 1.3% (Q1 2006) — “Our postpaid churn rate in the quarter decreased to 1.3% from 1.6% in Q1 2005”
Churn (video): 0.9% (2005, monthly) — “churn rate also decreased to 0.9% from 1.0% in 2004”
Churn (wireless): 1.6% (2005, monthly) — “overall churn rate increased from 1.3% in 2004 to 1.6% in 2005”
Churn (blended cellular): 1.5% (Q3 2005) — “Overall, our blended churn rate increased to 1.5% this year quarter and 1.6% year-to-date, compared with 1.2%”
Churn (prepaid cellular): 1.6% (Q3 2005) — “Prepaid churn decreased to 1.6% and 1.8% for the third quarter and first nine months of 2005”
Churn (video): 1% (Q3 2005) — “Our video churn rate improved by 0.1 percentage points, year-over-year, to 1.0% this quarter”
Churn (Postpaid Cellular): 1.4% (Q2 2005) — “Our postpaid churn rate this quarter improved to 1.4% from 1.6% in the previous quarter, but increased 0.3 percentage points when compared with Q2 2004.”
Churn (Video): 0.9% (Q2 2005) — “Our video churn rate improved by 0.1 percentage point to 0.9% this quarter”
Churn (prepaid wireless): 1.8% (Q1 2005) — “Prepaid churn for the quarter also increased slightly to 1.8% compared with 1.7% for Q1 2004”
Churn (postpaid wireless): 1.6% (Q1 2005) — “postpaid churn rate for the first quarter of 2005 reached 1.6%, compared with 1.1% last year”
Churn (video): 0.8% (Q1 2005) — “video churn rate of 0.8% per month in Q1 2005, represented a further 0.1 percentage point improvement”
Churn (Wireless blended): 1.3% (Q2 2004) — “Blended churn of 1.3% for both this quarter and on a year-to-date basis improved by 0.1 percentage points”
Churn (Wireless postpaid): 1.1% (Q2 2004) — “post-paid churn rate of 1.1% for the quarter and on a year-to-date basis, improving 0.2 percentage points”
Churn (Pay TV): 1% (Q2 2004) — “churn per month of 1.0% for both the quarter and on a year-to-date basis compared to 1.1% for each of the respective periods last year”
Churn (High-Speed Internet): 0.1% (Q2 2004) — “0.1 percentage point improvement in churn”
Churn (cellular and PCS): 1.4% (2003, monthly) — “Churn rate (cellular and PCS) (average per month) 1.4%”
Churn (Cellular and PCS): 1.5% (monthly) — “Churn rate (cellular and PCS) (average per month) 1.5%”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.