BBVA
bbva.com ↗In their words
“BBVA Mexico achieved a Net Promoter Score of 60 points in June 2019, boasting the highest level of customer satisfaction in the country.”
“BBVA achieved its highest NPS of 86 points in Paraguay in 2016, followed by Venezuela at 68 points.”
“BBVA recognized as Latin America's best bank for customer experience 2026 by Euromoney, with market-leading net promoter scores in Mexico retail banking.”
Disclosed NPS over time
Every Net Promoter Score BBVA has published, by date.
NPS disclosures (18)
BBVA recognized as Latin America's best bank for customer experience 2026 by Euromoney, with market-leading net promoter scores in Mexico retail banking.
BBVA consolidated technology solutions with Domo to empower leadership in presenting NPS and non-financial KPI messages to employees.
BBVA USA's Global Wealth team saw continued increase in Customer Net Promoter Scores via its Voice of the Client programme in 2020.
BBVA USA's Wealth team reported continued increase in Customer Net Promoter Scores for the eighth consecutive year via its Voice of the Client Experience Program.
BBVA maintains leading positions in Net Promoter Score across the majority of its operational footprint.
BBVA ranked best bank in Latin America with top Net Promoter Score position across all locations.
BBVA USA's Global Wealth Advisor Council saw a nine-point rise in Net Promoter Score around client experiences from 2018 to 2019.
BBVA USA reported continued upward growth in Customer Net Promoter Scores for full-year 2019.
BBVA reports leadership in Net Promoter Scores across most countries of operation.
BBVA USA's Global Wealth team saw continued growth in customer satisfaction with improved Net Promoter Score in 2019.
BBVA management highlights improvement in Net Promoter Score among clients.
BBVA USA's search feature reduced call volume to customer service, resulting in increased net promoter scores.
BBVA's banking app, named world's best for third consecutive year, has dramatically increased the bank's Net Promoter Score.
BBVA Mexico achieved a Net Promoter Score of 60 points in June 2019, boasting the highest level of customer satisfaction in the country.
BBVA has led the Net Promoter Score index in Spain since 2017, reported in H1 2019 results.
BBVA increased its net promoter score over the past 10 years as part of its digital transformation journey.
BBVA achieved number one Net Promoter Score in eight markets: Spain, Turkey, Mexico, Argentina, Venezuela, Colombia, Paraguay, and Peru, reflecting customer-focused digital transformation.
BBVA achieved its highest NPS of 86 points in Paraguay in 2016, followed by Venezuela at 68 points.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.