Banco BBVA Argentina S.A.
In their words
“For the fifth consecutive year, BBVA Argentina remains the most recommended bank, according to the study carried out by Ipsos Argentina, which measures retail NPS (Net Promoter Score) for the bank.”
“As regards Experience, during the second half of 2019, BBVA Argentina managed to maintain the first position in the Web Channel NPS within its peer group, reaching 57%, which means a 56% increase vis-a-vis 2018 (which accounted for 80% under the…”
“BBVA GO kicked off its new brand, reaching 1.1 million downloads in 2019, with a monthly average activity level of nine sessions per user and a NPS of 61%.”
Disclosed NPS over time
Every Net Promoter Score Banco BBVA Argentina S.A. has published, by date.
NPS disclosures (19)
In this sense, BBVA Argentina expects to continue to focus on tools like Net Promoter Score, which provides us information regarding the degree of satisfaction of our customers with our service in order to continue to improve our services.
One of the key innovations in 2024 was the introduction of the Net Promoter Score (NPS) metric to measure customer experience throughout the customer’s lifecycle.
In this sense, the Bank expects to focus on tools like Net Promoter Score, which allows us to know the degree of satisfaction of our customers with our service and address the necessary steps to continue improving it.
In this sense, the Bank expects to focus on tools like Net Promoter Score, which allows us to know the degree of satisfaction of our customers with our service and address the necessary steps to continue improving it.
In this sense, the Bank expects to focus on tools like Net Promoter Score, which allows us to know the degree of satisfaction of our customers with our service and address the necessary steps to continue improving it.
In line with this, the Bank will keep focus on tools like NPS (Net Promoter Score), which allows us to know the degree of satisfaction of our customers with our service and address the necessary steps to continue improving it.
As regards Experience, during the second half of 2019, BBVA Argentina managed to maintain the first position in the Web Channel NPS within its peer group, reaching 57%, which means a 56% increase vis-a-vis 2018 (which accounted for 80% under the…
BBVA GO kicked off its new brand, reaching 1.1 million downloads in 2019, with a monthly average activity level of nine sessions per user and a NPS of 61%.
For the fifth consecutive year, BBVA Argentina remains the most recommended bank, according to the study carried out by Ipsos Argentina, which measures retail NPS (Net Promoter Score) for the bank.
The Bank believes this transformation makes it distinct from its competitors as to quality of service, leading to its consistently high NPS (Net Promoter Score), for which the Bank always aims to rank first among Argentine banks.
The Bank believes this transformation makes it distinct from its competitors as to quality of service, leading to its consistently high NPS (Net Promoter Score), for which the Bank always aims to rank first among Argentine banks.
In turn, waiting times in branches were lowered, leading to first place in the Net Promoter Score for customers’ experience in branches. The Net Promoter Score is a management tool that can be used to gauge the loyalty of the customer.
The plan was implemented both at headquarters and branch levels, based on the “NPS methodology”, which consists of measuring how strongly our clients recommend the Bank and the reasons for their recommendation.
In this sense, the Bank continued the implementation of the NPS (Net Promoter Score) 2.0, finishing the expansion to its whole distribution network.
As a result, for the third consecutive year BBVA Francés has been the most recommended bank by its clients, positioning itself as a leader with the highest Net Promoter Score (NPS) in the market.
Also, for the second consecutive year, it was the most recommended bank by the clients, with a Net Recommendation Index (NPS) of 40%. - Quality Plan BBVA Francés believes that quality culture is an organization lever by which the Bank raises its…
Apart from this improvement, BBVA Francés has been the most recommended bank by its clients in 2013, with a Net Recommendation Index (“IRENE” or “NPS”) of 40%.
New measurement architecture was implemented based on listening directly to the client’s voice (NPS). Starting from the identification of critical experiences and of greater impact on the client, surveys are conducted on a monthly basis whose indicators…
…to customers by using FCR adapted scripts for all e-mail and telephone inquiries. § New quality measuring format: General customer satisfaction surveys were replaced by Net Promoter Score (NPS), related to customer experience and optimizing our…
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.