Basis Global Technologies, Inc.
In their words
“As of November 2021, our workflow automation software had an industry-leading Net Promoter Score of 41, a survey methodology that measures consumers’ overall satisfaction with a company’s products and services and their loyalty to the brand.”
“Net dollar retention rates for Managed Activation have increased from 74% as of September 30, 2020 to 129% as of September 30, 2021, on a trailing 12-month basis.”
“Net dollar retention rates for our Self-Service segment have increased from 100% as of September 30, 2020 to 169% as of September 30, 2021, on a trailing 12-month basis.”
NPS disclosures (1)
As of November 2021, our workflow automation software had an industry-leading Net Promoter Score of 41, a survey methodology that measures consumers’ overall satisfaction with a company’s products and services and their loyalty to the brand.
Retention disclosures (2)
Net revenue retention (Managed Activation): 129% (9M 2021) — “Net dollar retention rates for Managed Activation have increased from 74% as of September 30, 2020 to 129% as of September 30, 2021, on a trailing 12-month basis.”
Net revenue retention (Self-Service): 169% (9M 2021) — “Net dollar retention rates for our Self-Service segment have increased from 100% as of September 30, 2020 to 169% as of September 30, 2021, on a trailing 12-month basis.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.