BARCLAYS BANK PLC
barclays.com ↗In their words
“The Net Promoter Score (NPS d ) for the US Consumer Bank in 2020 was +35 demonstrating an increase on our 2019 score e . Our Payments business maintained its position as one of the largest payment processors in Europe f and secured significant new…”
“In the US, we continue to see strong net promoter scores. We maintained our ranking in the top 10 of US credit card issuers e .”
NPS disclosures (2)
The Net Promoter Score (NPS d ) for the US Consumer Bank in 2020 was +35 demonstrating an increase on our 2019 score e . Our Payments business maintained its position as one of the largest payment processors in Europe f and secured significant new…
In the US, we continue to see strong net promoter scores. We maintained our ranking in the top 10 of US credit card issuers e .
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.