The Bank of New York Mellon Corporation
bnymellon.com ↗In their words
“Our retention rates continue to be exceptionally high, north of 90%”
“Our retention rate was an exceptional 97%”
“Net Promoter Scores represent the clients' likelihood of recommending BNY Mellon”
NPS disclosures (1)
Net Promoter Scores represent the clients' likelihood of recommending BNY Mellon
Retention disclosures (2)
Retention rate (Asset Servicing): 90% (Q2 2022) — “our retention rates continue to be exceptionally high, north of 90%”
Retention rate (Asset Servicing): 97% (Q1 2022) — “our retention rate was an exceptional 97%”
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.