Axtel SAB de CV
In their words
“Our average monthly churn rate for year 2008 was 1.6% compared to 1.3% for the twelve months ended in December 31, 2008”
“Our average monthly churn rate for year 2007 was 1.3%”
“Our average monthly churn rate for year 2007 was 1.3% vs. 1.4% recorded in the twelve months ended in December 31, 2006.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (7)
Churn: 1.6% (2008, monthly) — “Our average monthly churn rate for year 2008 was 1.6% compared to 1.3% for the twelve months ended in December 31, 2008”
Churn: 1.3% (2007, monthly) — “Our average monthly churn rate for year 2007 was 1.3%”
Churn: 1.3% (FY2007) — “Our average monthly churn rate for year 2007 was 1.3% vs. 1.4% recorded in the twelve months ended in December 31, 2006.”
Churn: 1.4% (FY2006) — “Our average monthly churn rate has increased to 1.4% during the twelve month period ended December 31, 2006 from 1.1% for 2005”
Churn: 1.1% (2005) — “Our average monthly churn rate has been stable during the last 21 months at approximately 1.1%”
Churn: 1.1% (FY2004) — “Our average monthly churn rate has declined to 1.1% during the year ended December 31, 2004 from 1.6% and 2.2% for the same period in 2003 and 2002, respectively”
Churn: 1.6% (FY2003) — “Our average monthly churn rate has declined to 1.6% during 2003 as compared to 2.2% during 2002”
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.