Axis
In their words
“We've enhanced our customer value propositions and service model earning recognition with our highest Net Promoter Scores since we began recording our surveys.”
“In our most recent annual broker survey, this was reflected by top quartile Net Promoter Scores and the recognition of AXIS in its specialty leadership positions.”
“In a broker survey conducted this year, our customers recognize AXIS with top quartile Net Promoter Scores while distinguishing our company for its specialty leadership and ranking us ahead of the market for our underwriting knowledge and…”
NPS disclosures (6)
We've enhanced our customer value propositions and service model earning recognition with our highest Net Promoter Scores since we began recording our surveys.
Our most recent annual broker survey reflected top-quartile net promoter scores and broader recognition of AXIS as a specialty market leader.
In our most recent annual broker survey, this was reflected by top quartile Net Promoter Scores and the recognition of AXIS in its specialty leadership positions.
In a broker survey conducted this year, our customers recognize AXIS with top quartile Net Promoter Scores while distinguishing our company for its specialty leadership and ranking us ahead of the market for our underwriting knowledge and…
Axis CEO reports that feedback from net promoter score surveys has driven improvements in response times and service levels.
…Workers’ Comp Cyber Marine >1100 Treaties >680 Clients 76% GPW from clients with tenures of more than 10 years +51pt increase in broker satisfaction as measured by Net Promoter Score 66% 25% North America EMEA 4 6% Asia 3% LatAm 65%…
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Insurance
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.