Aviva
aviva.com ↗In their words
“Aviva plc reports that client retention is the leading driver of growth, with 90% of brokers satisfied working in insurance.”
“Aviva Russia has a Net Promoter Score of 86 in 2010, a score that has been consistently high ( 2009: 85 ). Market The life insurance market in Russia has grown rapidly from a low base over the last five-year period.”
“Aviva's adviser Net Promoter Scores increased 34 points since Q2 2023, supporting the company's platform success.”
NPS disclosures (8)
Aviva's adviser Net Promoter Scores increased 34 points since Q2 2023, supporting the company's platform success.
Aviva again topped Brokerbility's first insurer partner satisfaction survey of 2019.
Aviva's new subscription insurance product has resoundingly positive Net Promoter Scores and customer satisfaction scores higher than its classic product.
Customer Performance against Relationship Net Promoter Score (RNPS) targets and, if these are met, against Average Product Holding (APH) targets reflecting progress against the True Customer Composite strategic goal.
Customer Performance against Relationship Net Promoter Score (RNPS) targets and, if these are met, against Average Product Holding (APH) targets reflecting progress against True Customer Composite strategic goal Reasonable progress against the customer…
In 2012 customer advocacy scores improved as we achieved an 18 point improvement in our Relationship Net Promoter Score ® and we reduced the number of complaints received by almost 30%.
In our existing annuity business this has delivered a 26 point improvement in our Transactional Net Promoter Score™, achieved significant cost savings and helped reduce call volumes by around 20%.
Aviva Russia has a Net Promoter Score of 86 in 2010, a score that has been consistently high ( 2009: 85 ). Market The life insurance market in Russia has grown rapidly from a low base over the last five-year period.
Retention disclosures (2)
Aviva plc reports that client retention is the leading driver of growth, with 90% of brokers satisfied working in insurance.
Aviva leverages data science and analytics to drive customer retention through Aviva Quantum.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.