Avaya Holdings Corp.
avaya.com ↗In their words
“We've been able to see net renewal rates as we convert this maintenance over to subscription of anywhere from 115 to 120.”
“Our strategic roadmap is being well received as customers are upgrading to our newest platforms due to our industry leadership position and outstanding customer service as witnessed by Avaya’s fourth quarter Net Promoter Score of 58.”
“Margin UIcheck Third consecutive quarter of increasing cash while reducing debt and driving “tuck-in” M&A UIcheck Net promoter score averaging 52 for last 4 quarters; recently received NorthFace award UIforward Sales transformation progressing…”
Disclosed NPS over time
Every Net Promoter Score Avaya Holdings Corp. has published, by date.
NPS disclosures (17)
Avaya highlighted strong Net Promoter Scores and Contact Resolution as differentiators in the UK market.
Kennedy’s leadership, Avaya has made a successful transition as a software and services company while also more than doubling the company’s Net Promoter Score.
Our strategic roadmap is being well received as customers are upgrading to our newest platforms due to our industry leadership position and outstanding customer service as witnessed by Avaya’s fourth quarter Net Promoter Score of 58.
Fiscal 2015 marked our second year of a multi-year sales transformation initiative, and we continue to see indications of our progress across various business measures such as increases in Net Promoter Score (NPS) and growth in sales of key products and…
…marked our second year of a multi-year sales transformation initiative, and we continue to see indications of our progress across various business measures such as increases in Net Promoter Score (NPS) and growth in sales of key products and services.
Revenue per Employee Q4 FY‘15 $342K Q4 FY‘10 $270K New Customer Acquisition Software & Services % of Revenue Net Promoter Score 72%+ 56 ~17% 63% <20 <10% Product Gross Margin (%) Services Gross Margin (%) Total Gross Margin (%) EBITDA (%) 59%…
Customers again recognized Avaya with an increase in our net promoter score. This metric has reached best-in-class level and continues to trend upward,” said Kevin Kennedy, president and CEO.
Customer demand indicators remain positive with year- over-year improvement in most operational metrics and in our net promoter score. We are also advancing our financial position with a capital structure transaction,” said Kevin Kennedy, president and…
…margin UIcheck Third consecutive quarter of increasing cash while reducing debt and driving “tuck-in” M&A UIcheck Net promoter score averaging 52 for last 4 quarters; recently received NorthFace award UIforward Sales transformation progressing…
…marked our first year of a multi-year sales transformation initiative, and we continue to see indications of our progress across various business measures such as increases in Net Promoter Score (NPS) and growth in sales of key products and services.
Fiscal 2014 marked our first year of a multi-year sales transformation initiative, and we continue to see indications of our progress across various business measures such as increases in Net Promoter Score (NPS) and growth in sales of key products and…
Gross Margin (%) Product … Services … Corporate-wide … Net Promoter Score – – 32 41 Revenue / Employee $267K $298K $305K $330K Ending Headcount … Transformational…
…adjustment to the overall amount of funding available by +/- 5%, based on factors including, but not limited to (i) customer satisfaction as determined based on a net promoter score (NPS) compiled with the help of a third party vendor, (ii) quality of…
…by +/- 5%, based on factors including, but not limited to (i) customer satisfaction as determined based on a net promoter score (NPS) compiled with the help of a third party vendor, (ii) quality of products and services as determined by the CEO…
…end of the fiscal year was subject to adjustment based on (i) customer satisfaction results as determined under a net promoter score (NPS) compiled with the help of a third party vendor, in which event the cash pool could have been increased or…
In addition, the size of the cash pool available for STIP awards at the end of the fiscal year was subject to adjustment based on (i) customer satisfaction results as determined under a net promoter score (NPS) compiled with the help of a third party…
…the end of fiscal 2012 is subject to adjustment based upon (i) customer satisfaction results as determined under a net promoter score compiled with the help of a third party vendor, in which event the cash pool could be increased or decreased by an…
Retention disclosures (2)
Net revenue retention (Subscription): 117.5% (Q3 2021) — “we've been able to see net renewal rates as we convert this maintenance over to subscription of anywhere from 115 to 120.”
Avaya's native integration with Afiniti focuses on improving customer retention rates through behavioral pairing technology.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.