Avalara, Inc.
avalara.com ↗In their words
“Our net revenue retention rate was 107%, up from 104% last quarter and resulting in a 106% 4 quarter average.”
“We just shocked me, to knowing was how much the TTR customers love -- I mean love them. I mean with the 76.”
“Our net revenue retention rate was 107% in Q1 consistent with the average of 107% over the last four quarters.”
NPS disclosures (1)
We just shocked me, to knowing was how much the TTR customers love -- I mean love them. I mean with the 76.
Retention disclosures (25)
Net revenue retention: 113% (Q2 2022) — “Our net revenue retention rate was 113% in the second quarter of 2022 and has averaged 115% over the last four quarters”
Net revenue retention: 115% (Q1 2022) — “Our net revenue retention rate was 115% in the first quarter of 2022 and has averaged 116% over the last four quarters”
Net revenue retention: 114% (FY2021) — “net revenue retention at 114% or above. Achievement of an accelerator results in a 15% increase”
Net revenue retention (core customers (revised methodology)): 116% (Q4 2021 (Dec 31, 2021)) — “Net revenue retention rate - revised 116% for the quarter ended December 31, 2021, and on average has been 115% over the last four quarters ended December 31, 2021.”
Net revenue retention: 116% (Q4 2021) — “net revenue retention rate was 116% in the fourth quarter of 2021 and has averaged 115% over the last four quarters”
Avalara reports net retention rate of 116%, up, demonstrating strong customer retention and expansion in Q2 2021.
Net revenue retention (core customers (revised methodology)): 116% (Q2 2021 (quarter ended June 30, 2021)) — “Net revenue retention rate - revised 116% as of June 30, 2021”
Net revenue retention: 113% (Mar 31, 2021) — “Net revenue retention rate (revised) 113 % at Mar 31, 2021”
Net revenue retention: 107% (Q1 2021) — “Our net revenue retention rate was 107%, up from 104% last quarter and resulting in a 106% 4 quarter average.”
Net revenue retention: 107% (FY2020) — “net revenue retention rate of 107% on average over the past four quarters”
Net revenue retention: 104% (Q4 2020) — “net revenue retention rate was 104% in the fourth quarter of 2020 and has averaged 107% over the last four quarters”
Net revenue retention: 108% (Q3 2020) — “Our net revenue retention rate was 108% in the third quarter of 2020 and has averaged 108% over the last four quarters.”
Net revenue retention: 107% (Q2 2020) — “Net revenue retention rate was 107% for the quarter ended June 30, 2020 and on average has been 110% over the last four quarters”
Net revenue retention: 109% (Q1 2020) — “net revenue retention rate was 109% in the first quarter of 2020”
Net revenue retention (core customers): 111% (FY2019) — “net revenue retention rate averaged 111% for the four quarters of 2019”
Net revenue retention: 111% (Q4 2019) — “Our net revenue retention rate was 111% in the fourth quarter of 2019 and has averaged 111% over the last four quarters.”
Net revenue retention: 113% (Q3 2019) — “Our net revenue retention rate was 113% in the third quarter of 2019 and has averaged 110% over the last four quarters.”
Net revenue retention: 111% (Q2 2019) — “Our net revenue retention rate was 111% in the second quarter of 2019 and has averaged 108% over the last four quarters.”
Churn: 5% (FY2018) — “Our revenue churn rate for each of 2016, 2017, and 2018 was less than 5%.”
Net revenue retention: 107% (Q1 2019) — “Our net revenue retention rate was 107% in Q1 consistent with the average of 107% over the last four quarters.”
Net revenue retention: 107% (FY2018) — “net revenue retention rate, which was 107% on average for the four quarters ended December 31, 2018”
Net revenue retention: 108% (Q4 2018) — “Net revenue retention rate was 108% in the fourth quarter of 2018”
Net revenue retention: 105% (Q3 2018) — “Net revenue retention rate was 105% in the third quarter of 2018 and has averaged 107% over the last four quarters.”
Net revenue retention: 108% (Q2 2018) — “Net revenue retention rate was 108% in the second quarter of 2018 and has averaged 107% over the last four quarters.”
Net revenue retention: 107% (four quarters ended March 31, 2018) — “net revenue retention rate, which was 107% on average for the four quarters ended March 31, 2018”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.