Automation Anywhere
automationanywhere.com ↗In their words
“Automation Anywhere reports an NPS of 72 in Q2, supported by partner-led wins.”
“Automation Anywhere announced a Net Promoter Score of +67, exceeding the technology industry benchmark.”
“Automation Anywhere achieved 98% customer retention rate and claims one of the highest NPS scores in the tech industry.”
Disclosed NPS over time
Every Net Promoter Score Automation Anywhere has published, by date.
NPS disclosures (5)
Automation Anywhere reports an NPS of 72 in Q2, supported by partner-led wins.
Automation Anywhere reported NPS of 9.4 and achieved 69% reduction in escalations with platform upgrade.
Automation Anywhere improved customer support with a 3.5% year-over-year increase in Customer Effort Score and 75% increase in community forum best-answer rates.
Automation Anywhere announced a Net Promoter Score of +67, exceeding the technology industry benchmark.
Automation Anywhere launches comprehensive Customer Success program with Net Promoter Score as the key performance indicator for Customer Success Managers.
Retention disclosures (2)
Automation Anywhere achieved 98% customer retention rate and claims one of the highest NPS scores in the tech industry.
Automation Anywhere reports 98% annual customer retention rate in 2017, a strong indicator of customer satisfaction.
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.