Autodesk
autodesk.com ↗In their words
“Net revenue retention rate remained within the 100% to 110% range at constant exchange rates.”
“Our net revenue retention rate remained comfortably within our 100% to 110% target range at constant exchange rates.”
“Our net revenue retention rate was toward the high end of our 100% to 110% range”
NPS disclosures (1)
Autodesk switched from using CSAT to Customer Effort Score as its primary customer satisfaction metric.
Retention disclosures (26)
Autodesk job posting indicates improvements in gross renewal rate (GRR), net revenue retention (NRR), and renewal rates with reduced preventable churn.
Autodesk's 8-K filing discloses use of net revenue retention rate (NR3) as a supplemental key performance metric.
Autodesk Q2 earnings beat with net revenue retention approximating the top end of the 100%-110% range.
Autodesk seeks Renewals Representative focused on renewal rate, customer retention, and expansion at renewal.
Autodesk maintained net revenue retention above 110% on a constant-currency basis in Q1 earnings.
Net revenue retention: 110% (Q4 FY2026) — “Net revenue retention rate (NR3) was slightly above the range of 100% to 110%, on a constant currency basis, as of both April 30, 2026”
Autodesk Q1 2027 earnings preview highlights net revenue retention rates as a key metric for investors in the subscription-focused software business.
Net revenue retention: 105% (FY2026 (ended Jan 31, 2026)) — “Net revenue retention rate ('NR3') was above the range of 100% and 110%, on a constant currency basis, as of both January 31, 2026 and 2025”
Autodesk disclosed a 92% customer retention rate, underpinning momentum in its AI-driven transformation and long-term growth.
Autodesk's agency model pivot has delivered improved renewal rates and stronger customer retention.
Net revenue retention: 110% (Q1 FY2026) — “Net revenue retention rate ("NR3") was slightly above 110%, on a constant currency basis, for the three months ended April 30, 2025”
Net revenue retention: 105% (Q4 FY2025) — “Net revenue retention rate was within the range of 100 to 110 percent on a constant currency basis.”
Net revenue retention: 105% (FY2024) — “Net revenue retention rate ("NR3") was within the range of 100% and 110%, on a constant currency basis, as of both January 31, 2024 and 2023.”
Net revenue retention: 100% (Q4 2024) — “Net revenue retention rate was within the range of 100 to 110 percent on a constant currency basis.”
Net revenue retention: 105% (Q4 2024) — “Net revenue retention rate remained within the 100% to 110% range at constant exchange rates.”
Net revenue retention: 105% (Q1 2023) — “Net revenue retention rate remained within the range of 100 to 110 percent, on a constant currency basis”
Net revenue retention: 105% (Q4 2023) — “Our net revenue retention rate remained comfortably within our 100% to 110% target range at constant exchange rates.”
Net revenue retention: 105% (Q4 FY2022) — “Net revenue retention rate was within the range of 100 to 110 percent.”
Net revenue retention: 109% (Q3 2022) — “our net revenue retention rate was toward the high end of our 100% to 110% range”
Net revenue retention: 105% (Q4 2020) — “Net revenue retention rate was within the range of 100 to 110 percent.”
Net revenue retention: 105% (Q2 FY2021 (ended July 31, 2020)) — “Net revenue retention rate ("NR3") was within the range of 100% and 110% as of July 31, 2020, and within the range of 110% and 120% as of July 31, 2019.”
Net revenue retention: 105% (Q2 2021) — “our net revenue retention rate was within the 100% to 110% range we laid out in our previous guidance”
Net revenue retention: 115% (Q4 2020) — “Net revenue retention rate was within the range of 110 to 120 percent.”
Net revenue retention: 115% (Q1 2020) — “During Q1, the net revenue retention rate was within the fiscal '19 range of approximately 110% to 120%”
Autodesk deployed a customer data platform to boost conversions and retention.
Churn (maintenance): 73% (Q4 2017) — “73,000 in Q4 as Amar said was really – churn rate was right in line with our expectations, it is a big quarter in Q1 of renewal opportunities.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.