Autobytel Inc
In their words
“Churn is still above 5%. It's probably pretty close to 6%, from an overall standpoint”
“The dealer churn rate historically in this industry has been 5 plus percent per month.”
“Our churn rate internally at Autobytel is down between 3% and 4%, actually closer to 3%.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (7)
Churn (Dealer): 6% (Q2 2014) — “churn is still above 5%. It's probably pretty close to 6%, from an overall standpoint”
Churn (Industry benchmark): 5% — “The dealer churn rate historically in this industry has been 5 plus percent per month.”
Churn (Autobytel (organic dealers)): 3% (Q4 2013) — “Our churn rate internally at Autobytel is down between 3% and 4%, actually closer to 3%.”
Churn (retail dealer base): 7.5% (Q2 2004) — “churn happens to be as we mentioned about - it's been stable between 7% and 8% in Q2”
Churn (retail dealers): 7% (Q1 2004) — “churn rate continues to stabilize to its lowest level in two years”
Churn: 7.2% (Q4 2003) — “churn rate decreases to 7.2%, lowest in two years”
Churn (program dealer): 8% (Q3 2003) — “program dealer churn rate for the third quarter was at 8%, the lowest in the last two years.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.