Auto/Mate
In their words
“Auto/Mate reports a 99% customer retention rate, attributed to employee satisfaction driving customer happiness.”
“Auto/Mate achieved an NPS of +59 in 2018, nearly 2X the industry average, indicating strong customer loyalty.”
“Auto/Mate integrates with Xtime's Inspect to offer digital tools designed to help dealers build stronger customer relationships and drive lasting customer retention.”
NPS disclosures (1)
Auto/Mate achieved an NPS of +59 in 2018, nearly 2X the industry average, indicating strong customer loyalty.
Retention disclosures (3)
Auto/Mate reports a 99% customer retention rate, attributed to employee satisfaction driving customer happiness.
Auto/Mate integrates with Xtime's Inspect to offer digital tools designed to help dealers build stronger customer relationships and drive lasting customer retention.
Auto/Mate integrates with Quik Video to help dealerships improve customer retention and build trust through video documentation.
Lighthouse companies in Automotive (makers, dealers, parts)
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.