ATN International, Inc.
atni.com ↗In their words
“High-speed data ARPU and subscriber churn both improved by 3% year-over-year”
“Blended churn down to 2.7% from 3% a year ago”
“Blended churn was as well rising to 2.9% from 2.5% a year earlier”
NPS disclosures (1)
We also seek to continuously improve our customer service and utilize the Net Promoter Score (“NPS”) framework to track the feedback of our customers for virtually all customer interactions.
Retention disclosures (6)
Churn (International segment fixed high-speed data): 3% (Q2 2025 (YoY improvement)) — “High-speed data ARPU and subscriber churn both improved by 3% year-over-year”
Churn (Wireless): 2.7% (Q4 2017) — “blended churn down to 2.7% from 3% a year ago”
Churn (Wireless): 2.9% (Q3 2017) — “blended churn was as well rising to 2.9% from 2.5% a year earlier”
Churn: 2.7% (Q2 2017) — “Blended churn was 2.7%, which is a good number especially considering the number of prepaid subs”
Churn (postpaid): 2.59% (Q2 2013) — “our post-paid customer churn was 2.59% for the three months ended June 30, 2013 compared to a churn rate of 2.18%”
Churn (postpaid): 4.07% (Q1 2013) — “our customer churn was 4.07% for the three months ended March 31, 2013 compared to a churn rate of 3.22%”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.