Atlassian
atlassian.com ↗In their words
“140% for our larger customers in cloud”
“We have a net expansion rate of 130% in cloud, and 140% for our larger customers in cloud”
“It's 140% for our larger customers”
NPS disclosures (2)
Atlassian customers are noted as very happy with a strong Net Promoter Score, indicating high customer satisfaction.
One of the measures that we look at is just the NPS, the net promoter score, which is an indication of satisfaction across the, not just the account but the end-users within those accounts where we ask their end-users, how are you feeling about the…
Retention disclosures (20)
Atlassian proxy filing discusses cloud net revenue retention rate as a key metric for investor consideration.
Atlassian ended the quarter with net revenue retention above 120% and remaining performance obligations up 44%.
Atlassian reported net revenue retention north of 120% on the cloud side for the third or fourth consecutive quarter in Q3 2026.
Atlassian stock jumped 30% after Cloud Revenue reached $1.1 billion in Q3, with net revenue retention remaining above 120% for consecutive quarters.
Net revenue retention (Cloud): 120% (Q2 2026) — “Cloud net revenue retention rate (NRR) is 120%+, ticking up for the third consecutive quarter”
Net revenue retention (Cloud): 120% (FY2025) — “Cloud net revenue retention rate of 120%”
Net revenue retention (cloud): 120% (Q4 FY25) — “we exited Q4 with a cloud NRR of approximately 120%”
Retention rate (Large customers (>$1M annually)): 98% (FY24) — “the number of customers spending over $1 million annually with Atlassian grew to 524 at the end of FY24...with a logo retention rate of 98%+.”
Atlassian demonstrates strong customer retention with potential for growth stabilization.
Salesforce's former chief trust officer joins Atlassian as a key measure of customer retention and overall risk management.
Atlassian is focusing on customer retention improvements, according to its Chief Revenue Officer.
Atlassian notes the importance of customer retention and expansion to its business model in annual report.
Net revenue retention (large customers, cloud): 140% (Q4 2022) — “140% for our larger customers in cloud”
Net revenue retention (cloud): 130% (Q4 2022) — “we have a net expansion rate of 130% in cloud, and 140% for our larger customers in cloud”
Net revenue retention (large customers): 140% (Q3 2022) — “it's 140% for our larger customers”
Net revenue retention: 130% (Q3 2022) — “net expansion rate number that we indicated at Investor Day 3 weeks ago of 130%, in fact, it's 140% for our larger customers”
Net revenue retention (cloud): 121% (Q2 2021) — “net expansion rate you say at 121% and that being a larger 130% for our medium and larger sized customers”
Retention rate (customers north of $50,000): 98% (Q4 2020) — “retention rate for customers north of $50,000...it's been holding steady through the COVID challenges”
Atlassian executive oversees revenue-generating activities including customer retention functions as company scales operations.
Net revenue retention: 100% (FY2014, FY2015) — “Our average quarterly net expansion rate has been more than 100% for each quarter during fiscal 2014 and fiscal 2015.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.