Arq, Inc.
arq.com ↗In their words
“3-year customer retention rate of 86% demonstrates customer stability and loyalty”
“High customer retention rates, 95% in 2024 for our power generation and industrial customers”
“Retention rates with existing customers remain at 89%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (3)
Retention rate: 86% (3-year) — “3-year customer retention rate of 86% demonstrates customer stability and loyalty”
Retention rate (power generation and industrial): 95% (2024) — “high customer retention rates, 95% in 2024 for our power generation and industrial customers”
Retention rate (PGI): 89% (Q2 2019) — “Retention rates with existing customers remain at 89%”
Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.