APX Group Holdings, Inc.
In their words
“Drive scale from the investments in engineering and information technology Focus on quality and customer experience… NPS and service margin Sales and Growth Direct to home sales rep productivity Large format efficiencies and tuning of model and…”
“Those are going to continue and we hope drive consumer satisfaction, NPS scores, easier onboarding for the consumer. With some of the new channels that we’ve launched this year, there are some definite changes to IT, and the processes that need to come…”
“We also believe we have higher Net Promoter Scores (a widely used measure of customer satisfaction and loyalty) than our primary competitors and we have been recognized by third-party organizations for providing outstanding customer service.”
NPS disclosures (11)
Drive scale from the investments in engineering and information technology Focus on quality and customer experience… NPS and service margin Sales and Growth Direct to home sales rep productivity Large format efficiencies and tuning of model and…
Those are going to continue and we hope drive consumer satisfaction, NPS scores, easier onboarding for the consumer. With some of the new channels that we’ve launched this year, there are some definite changes to IT, and the processes that need to come…
We also believe we have higher Net Promoter Scores (a widely used measure of customer satisfaction and loyalty) than our primary competitors and we have been recognized by third-party organizations for providing outstanding customer service.
We also believe we have higher Net Promoter Scores (a widely used measure of customer satisfaction and loyalty) than our primary competitors and we have been recognized by third-party organizations for providing outstanding customer service.
We also believe we have higher Net Promoter Scores (a widely used measure of customer satisfaction and loyalty) than our primary competitors and we have been recognized by third-party organizations for providing outstanding customer service.
We also believe we have higher Net Promoter Scores (a widely used measure of customer satisfaction and loyalty) than our primary competitors and we have been recognized by third-party organizations for providing outstanding customer service.
We also believe we have higher Net Promoter Scores (a widely used measure of customer satisfaction and loyalty) than our primary competitors and we have been recognized by third-party organizations for providing outstanding customer service.
We think that’s very, very good for the platform and for our net promoter scores and we like to see that continue on into the future. So that represents about the 10,000 accounts that I mentioned in terms of attrition year-over-year.
We also believe we have higher Net Promoter Scores (a widely used measure of customer satisfaction and loyalty) than our primary competitors and we have been recognized by third-party organizations for providing outstanding customer service.
We also believe we have higher Net Promoter Scores (a widely used measure of customer satisfaction and loyalty) than our primary competitors and we have been recognized by third-party organizations for providing outstanding customer service.
We also believe we have higher Net Promoter Scores (an industry measure of customer satisfaction and loyalty) than our primary competitors and we have been recognized by third-party organizations for providing outstanding customer service.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.