AO
ao.com ↗In their words
“Electrical retailer AO reports net promoter score averaging more than 80 and 300,000 Trustpilot ratings averaging 4.6 out of five.”
“AO World maintains world-class Net Promoter Scores and Trustpilot ratings despite supply chain and driver shortage challenges.”
“AO reports record net promoter scores over the last three months as it shifts from stores to online.”
NPS disclosures (5)
Electrical retailer AO reports net promoter score averaging more than 80 and 300,000 Trustpilot ratings averaging 4.6 out of five.
AO World maintains world-class Net Promoter Scores and Trustpilot ratings despite supply chain and driver shortage challenges.
AO reports record net promoter scores over the last three months as it shifts from stores to online.
Online electricals retailer AO achieved record net promoter scores over the last three months following the opening of a new distribution warehouse in Crewe.
AO achieved record net promoter scores over the last three months as sales moved online and warehouse operations adapted.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.