AO World
aoworld.com ↗In their words
“AO World disclosed a Net Promoter Score above 80 in its 2021 financial year update.”
“AO World reports net promoter score of about 80 with 'great' or 'excellent' scores from 95% of Trustpilot reviews.”
“AO World reports exceptional customer satisfaction with Net Promoter Score of about 80 across all territories.”
Disclosed NPS over time
Every Net Promoter Score AO World has published, by date.
NPS disclosures (7)
AO World reports high customer satisfaction with Net Promoter Scores averaging approximately 85.
AO World disclosed a Net Promoter Score above 80 in its 2021 financial year update.
AO World's customer satisfaction as measured by Net Promoter Score performed well in full-year results.
AO World achieved a record net promoter score in the first quarter, focusing on customer service.
AO World reports net promoter score of about 80 with 'great' or 'excellent' scores from 95% of Trustpilot reviews.
AO World reports exceptional customer satisfaction with Net Promoter Score of about 80 across all territories.
AO World reported that its UK business achieved Net Promoter Scores exceeding 80 in the first half.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.