ANZ (Australia and New Zealand Banking Group)
anz.com ↗In their words
“ANZ's Saver Plus programme recorded a Net Promoter Score of +88.5 in early 2026, reflecting exceptionally strong satisfaction.”
“ANZ Plus's financial coaching service has a net promoter score of 43.”
“ANZ's net promoter score has slipped deeper into negative territory, falling from -37.6 to -55.5 due to service quality issues.”
Disclosed NPS over time
Every Net Promoter Score ANZ (Australia and New Zealand Banking Group) has published, by date.
NPS disclosures (11)
ANZ's Saver Plus programme recorded a Net Promoter Score of +88.5 in early 2026, reflecting exceptionally strong satisfaction.
ANZ recorded the highest net promoter score of any Australian bank in the study, leading the category for the third consecutive year.
ANZ maintains net promoter scores consistently higher than peers while attracting 35,000 new customers monthly on average.
ANZ Plus's financial coaching service has a net promoter score of 43.
ANZ's strategic Net Promoter Score referenced in ACCC assessment of Suncorp deal competition concerns.
ANZ's net promoter score has slipped deeper into negative territory, falling from -37.6 to -55.5 due to service quality issues.
ANZ monitors live NPS impact of internet banking outages on customer sentiment through a dedicated dashboard.
ANZ was ranked number one Institutional Bank for the fourth consecutive year and held its top position in Net Promoter Score, which measures customer willingness to recommend.
ANZ's NPS for Australian retail banking slid from second to fourth position among the big four in 2017.
ANZ has chosen to use the Net Promoter System (NPS) as its framework for listening, learning and improving customer experience.
ANZ's net promoter score rose 13 per cent, a key measure of customers' willingness to recommend the bank's services.
Retention disclosures (2)
Digital broker founded by former ANZ executive aims to help banks retain home loan and card customers.
ANZ introduces loyalty bonuses and technology initiatives to aid in customer retention.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.