Angie's List, Inc.
angieslist.com ↗In their words
“GAAP”), was calculated based on our full fiscal year earnings as reflected in our audited consolidated financial statements, adjusted to exclude income tax expense, interest expense, depreciation and amortization, stock-based compensation expense and amounts recorded for a legal settlement accrual. The Compensation Committee added NPS as a corporate performance measure in 2016.”
“We improved member renewal rates, formally baselined our Net Promoter Score and grew the number of unique visitors to our site.” “While we expect to share details on our Profitable Growth Plan and our priorities for 2016 at our upcoming investor day on March 3, given the progress we are making, I have great confidence in the growth and value creation opportunities that lie…”
“We’ve already begun to take action, including identifying millions in annualized cost reductions to be implemented in 2016, redesigning our sales force, baselining our Net Promoter Scores and improving our marketing execution by shifting mix and changing agencies.”
NPS disclosures (3)
GAAP”), was calculated based on our full fiscal year earnings as reflected in our audited consolidated financial statements, adjusted to exclude income tax expense, interest expense, depreciation and amortization, stock-based compensation expense and amounts recorded for a legal settlement accrual. The Compensation Committee added NPS as a corporate performance measure in 2016.
We improved member renewal rates, formally baselined our Net Promoter Score and grew the number of unique visitors to our site.” “While we expect to share details on our Profitable Growth Plan and our priorities for 2016 at our upcoming investor day on March 3, given the progress we are making, I have great confidence in the growth and value creation opportunities that lie…
We’ve already begun to take action, including identifying millions in annualized cost reductions to be implemented in 2016, redesigning our sales force, baselining our Net Promoter Scores and improving our marketing execution by shifting mix and changing agencies.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.