Anaplan, Inc.
In their words
“Anaplan's Customer Care Net Promoter Score increased to 77 in the first year of using Medallia for customer feedback.”
“Dollar-Based Net Expansion Rate of 123%”
“Dollar-Based Net Expansion Rate of 124%”
NPS disclosures (1)
Anaplan's Customer Care Net Promoter Score increased to 77 in the first year of using Medallia for customer feedback.
Retention disclosures (13)
Net revenue retention: 116% (Q4 2022) — “The dollar-based net expansion rate was 116% and 118% as of April 30, 2022, and January 31, 2022, respectively.”
Net revenue retention: 118% (FY2022) — “our annual dollar-based net expansion rate for Anaplan was 118%, 114% and 122% at the end of fiscal 2022, 2021, and 2020, respectively”
Net revenue retention: 119% (July 31, 2021) — “dollar-based net expansion rate was 119% and 114% as of July 31, 2021, and January 31, 2021, respectively”
Net revenue retention: 118% (Q4 2021) — “The dollar-based net expansion rate was 118% and 114% as of April 30, 2021, and January 31, 2021, respectively.”
Net revenue retention: 114% (FY2021) — “annual dollar-based net expansion rate for Anaplan was 114%, 122% and 123% at the end of fiscal 2021, 2020, and 2019”
Net revenue retention: 113% (Q3 FY2021 (October 31, 2020)) — “The dollar-based net expansion rate was 113% and 122% as of October 31, 2020, and January 31, 2020, respectively.”
Net revenue retention: 116% (Q2 FY2021 (July 31, 2020)) — “The dollar-based net expansion rate was 116% and 122% as of July 31, 2020, and January 31, 2020, respectively.”
Net revenue retention: 117% (Q1 FY2021 (April 30, 2020)) — “The dollar-based net expansion rate was 117% and 122% as of April 30, 2020, and January 31, 2020, respectively.”
Net revenue retention: 120% (FY2020) — “annual dollar-based net expansion rate for Anaplan as a whole was over 120% at the end of fiscal 2020, 2019, and 2018”
Net revenue retention: 121% (Q2 2019) — “The dollar-based net expansion rate was 121% and 123% as of July 31, 2019 and January 31, 2019, respectively.”
Net revenue retention: 123% (Q4 FY2019) — “Dollar-Based Net Expansion Rate of 123%”
Net revenue retention: 124% (Q3 fiscal 2019) — “Dollar-Based Net Expansion Rate of 124%”
Net revenue retention: 123% (July 31, 2018) — “our annual dollar-based net expansion rate for Anaplan as a whole was approximately 135%, 123%, 122%, and 123% as of the end of fiscal 2016, 2017, and 2018, and July 31, 2018, respectively”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.