AMP
amp.com.au ↗In their words
“Roy Morgan Research: AMP reported 64.3% customer satisfaction in risk and life insurance, below market average of 65.4%.”
“AMP's digital experience programme achieved NPS of +60 among customers who completed the experience, well above company-wide average.”
“Finance giant AMP reports a massive jump in net promoter score for its internal IT service desk after insourcing the function.”
NPS disclosures (3)
Roy Morgan Research: AMP reported 64.3% customer satisfaction in risk and life insurance, below market average of 65.4%.
AMP's digital experience programme achieved NPS of +60 among customers who completed the experience, well above company-wide average.
Finance giant AMP reports a massive jump in net promoter score for its internal IT service desk after insourcing the function.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.