American International Group, Inc.
aig.com ↗In their words
“In January, we had a retention rate of 75%, reflecting approximately a $180 million in gross premiums written”
“Global Commercial retention increased to 89%, stable at 88% in North America and rose to 89% in International.”
“This was driven by strong client retention of 88%, new business growth and rate increases across the portfolio.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (5)
Retention rate (Everest portfolio conversion): 75% (Q4 2025) — “In January, we had a retention rate of 75%, reflecting approximately a $180 million in gross premiums written”
Retention rate (Global Commercial): 89% (Q1 2024) — “Global Commercial retention increased to 89%, stable at 88% in North America and rose to 89% in International.”
Retention rate (Global Specialty): 88% (Q4 2022) — “This was driven by strong client retention of 88%, new business growth and rate increases across the portfolio.”
Retention rate (North America private not-for-profit D&O): 15% (2018-2021) — “The policy retention rate here between 2018 and 2021, which is a key strategic target, is just 15%.”
Retention rate (Japanese renewals (International Property)): 100% (Q1 2021) — “our Japanese renewals were very successful with 100% client retention, net limits largely similar year-over-year”
Lighthouse companies in Insurance
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.