American Financial Group, Inc.
afgspecialty.com ↗In their words
“Retention rate (Property and Casualty Group, including workers' comp): 3% (Q1 2026) — “Average renewal rates, including workers' comp were up approximately 3% overall.”
“Retention rate (Property and Casualty Group, including workers' comp): 4% (Q4 2025) — “Average renewal rates, including workers' comp were up approximately 4% overall.”
“Retention rate (Property and Casualty Group, excluding workers' comp): 5% (Q4 2025) — “Average renewal rates across our Property and Casualty Group, excluding workers' comp, were up approximately 5% for the quarter.”
NPS disclosures (2)
AFG's Net Promoter Score consistently sits more than 150% above benchmark, reflecting B2B2C focus on mortgage brokers.
American Family urgent care chain launched Net Promoter Score tracking since late 2016 to measure customer loyalty.
Retention disclosures (84)
American Financial Group achieved persistent renewal rate gains, reshaping growth prospects.
American Financial reports overall renewal rate increases for 35 consecutive periods, intending to maintain satisfactory renewal pricing.
Retention rate (Property and Casualty Group, including workers' comp): 3% (Q1 2026) — “Average renewal rates, including workers' comp were up approximately 3% overall.”
Retention rate (Property and Casualty Group, including workers' comp): 4% (Q4 2025) — “Average renewal rates, including workers' comp were up approximately 4% overall.”
Retention rate (Property and Casualty Group, excluding workers' comp): 5% (Q4 2025) — “Average renewal rates across our Property and Casualty Group, excluding workers' comp, were up approximately 5% for the quarter.”
Retention rate (Property and Casualty Group): 5% (Q3 2025) — “Average renewal pricing across our Property and Casualty Group was up approximately 5% in the third quarter, both including and excluding workers' comp.”
Retention rate (Property and Casualty Group, including workers' comp): 6% (Q2 2025) — “Including workers' compensation, renewal rates were up approximately 6% overall.”
Retention rate (Property and Casualty Group, including workers' comp): 5% (Q1 2025) — “Up approximately 5% overall.”
Retention rate (Property and Casualty Group, excluding workers' comp): 7% (Q1 2025) — “Average renewal pricing across our property and casualty group, excluding our workers' comp business, was up approximately 7% in the first quarter.”
Retention rate (Property and Casualty Group, overall): 7% (Q4 2024) — “Up 7% approximately overall.”
Retention rate (Property and Casualty Group, excluding workers' comp): 8% (Q4 2024) — “Average renewal pricing across our Property and Casualty Group, excluding our workers' comp business was up 8% in the fourth quarter.”
Retention rate (Property and Casualty Group, overall): 7% (Q3 2024) — “Up approximately 7% overall.”
Retention rate (Property and Casualty Group, including workers' comp): 6% (Q2 2024) — “Including workers' comp, renewal rates were up 6% overall.”
Retention rate (Property and Casualty Group, excluding workers' comp): 8% (Q2 2024) — “Average renewal pricing across our Property and Casualty group, excluding our workers' comp business, was up 8% for the quarter.”
Retention rate (Specialty Property and Casualty groups): 9% (Q1 2024) — “Overall renewal rates in this group increased approximately 9% on average in the first quarter of 2024”
Retention rate (Property & Casualty Group (including Workers' Comp)): 6% (Q1 2024) — “Including Workers' Compensation renewal rates were up 6% overall, in line with the previous quarter”
Retention rate (Property & Casualty Group (excluding Workers' Comp)): 8% (Q1 2024) — “average renewal pricing across our Property & Casualty Group, excluding our Workers' Comp businesses, was up 8% for the quarter”
Retention rate (Property and Casualty group (including workers' comp)): 6% (Q4 2023) — “Including workers' compensation, renewal rates were up approximately 6%, one point higher than the renewal increases reported in the prior quarter”
Retention rate (Property and Casualty group (excluding workers' comp)): 7% (Q4 2023) — “Average renewal pricing across our Property and Casualty group, excluding our workers' comp business, was up approximately 7% for the quarter”
Retention rate (Property & Casualty Group (including workers' comp)): 5% (Q3 2023) — “Including workers' comp, renewal rates were up approximately 5%, or one point higher than renewal increases reported in the prior quarter”
Retention rate (Property & Casualty Group (excluding workers' comp)): 7% (Q3 2023) — “Average renewal pricing across our Property & Casualty Group, excluding workers' comp, was up approximately 7% for the quarter”
Retention rate (Specialty Financial group): 2% (Q2 2023) — “Overall renewal rates in this group were up approximately 2% for the second quarter”
Retention rate (Property and Casualty Group (overall)): 4% (Q2 2023) — “up approximately 4% overall, consistent with pricing increases achieved in the first quarter”
Retention rate (Property and Casualty Group (excluding workers' comp)): 5% (Q2 2023) — “Average renewal pricing across our Property and Casualty Group, excluding workers' comp, was up approximately 5% for the quarter”
Retention rate (Property and Transportation group): 6% (Q1 2023) — “Overall, renewal rates in this group increased 6% on average in the first quarter of 2023”
Retention rate (Property & Casualty group (overall)): 4% (Q1 2023) — “up approximately 4% overall”
Retention rate (Property & Casualty group (excluding workers' comp)): 5% (Q1 2023) — “Average renewal pricing across our Property & Casualty group, excluding workers' comp, was up approximately 5% for the quarter”
Retention rate (Property and Transportation group): 7% (Q4 2022) — “Overall renewal rates in this group increased 7% on average for the fourth quarter of 2022”
Retention rate (Specialty Casualty group (overall)): 4% (Q4 2022) — “was up 4% overall with both measures down about 1% from the renewal pricing in the previous quarter”
Retention rate (Property and Casualty Group (overall)): 5% (Q4 2022) — “up approximately 5% overall, in line with the renewal rate increases reported in the prior quarter”
Retention rate (Property and Casualty Group (excluding workers' comp)): 6% (Q4 2022) — “Average renewal pricing across our Property and Casualty Group, excluding workers' comp was up approximately 6% for the quarter”
Retention rate (Specialty Casualty group (overall)): 6% (Q3 2022) — “Renewal rates in this group overall were up 6% an improvement over the renewal pricing increases of 4% in the previous quarter”
Retention rate (P&C group (overall)): 5% (Q3 2022) — “up approximately 5% overall in line with and slightly higher respectively compared to renewal increases reported in the prior quarter”
Retention rate (Specialty Casualty group (overall)): 4% (Q2 2022) — “renewal rates for this group overall were up 4%”
Retention rate (Specialty Casualty group (excluding workers' comp)): 7% (Q2 2022) — “Renewal pricing for this group, excluding our workers' compensation businesses, was up 7% in the second quarter”
Retention rate (Property and Transportation group): 5% (Q2 2022) — “Overall renewal rates in this group increased 5% on average for the second quarter of 2022”
Retention rate (P&C Group (excluding workers' comp)): 6% (Q2 2022) — “Average renewal pricing across our P&C Group, excluding workers' comp, was up about 6% for the quarter”
Retention rate (Property and Casualty Group overall): 5% (Q1 2022) — “Overall renewal rates were up 5% in the quarter.”
Retention rate (Property and Casualty Group, excluding workers' comp): 8% (Q4 2021) — “And excluding workers' comp, average renewal rates were up approximately 8% in the quarter.”
Retention rate (Property and Casualty Group): 7% (Q4 2021) — “Average renewal pricing across the entire Property and Casualty Group was up approximately 7% for the quarter.”
Retention rate (Specialty Casualty Group): 13% (Q3 2021) — “Renewal pricing for this group was up 13% in the third quarter, and excluding workers compensation businesses renewal rates in this group were up approximately 18%.”
Retention rate (Property and Casualty Group): 11% (Q3 2021) — “Average renewal pricing across our entire Property and Casualty Group was up approximately 11% for the quarter.”
Retention rate (Property and Casualty Group, excluding workers' comp): 12% (Q2 2021) — “Excluding our workers comp business, renewal pricing was up approximately 12% in the second quarter.”
Retention rate (Property and Casualty Group): 9% (Q2 2021) — “Average renewal pricing across our entire Property and Casualty Group, including comp, was up approximately 9% for the quarter.”
Retention rate (Property and Casualty Group, excluding workers' comp): 16% (Q1 2021) — “Excluding our workers comp business, renewal pricing was up approximately 16% in the first quarter.”
Retention rate (Property and Casualty Group): 12% (Q1 2021) — “Average renewal pricing across our entire P&C group, including workers' comp, was up approximately 12% for the quarter.”
Retention rate (Property and Casualty Group, excluding workers' comp): 17% (Q4 2020) — “And if you exclude our workers' comp business renewal pricing was up approximately 17% in the quarter.”
Retention rate (Property and Casualty Group): 13% (Q4 2020) — “Average renewal pricing across our entire Property & Casualty group was up approximately 13% for the quarter.”
Retention rate (Property and Casualty Group, excluding workers' comp): 16% (Q3 2020) — “And if you exclude our workers' comp business, renewal pricing was up approximately 16% in the third quarter.”
Retention rate (Property and Casualty Group): 13% (Q3 2020) — “And in the quarter, average renewal pricing across our entire Property & Casualty Group was up approximately 13% for the quarter.”
Retention rate (Property and Casualty Group, excluding workers' comp): 13% (Q2 2020) — “And if you exclude our workers' comp business, renewal pricing was up approximately 13% in the third quarter.”
Retention rate (Property and Casualty Group): 9% (Q2 2020) — “Average renewal pricing across our entire property and casualty group was up approximately 9% for the quarter.”
Retention rate (Specialty Casualty Group (excl. workers' comp)): 17.5% (Q1 2020) — “Excluding our workers' comp businesses, renewal rates in this group were very strong and up nearly 17.5%.”
Retention rate (Specialty Casualty Group): 8% (Q1 2020) — “Renewal pricing for this group was up 8% during the first quarter.”
Retention rate (Transportation Group): 6% (Q1 2020) — “Overall, renewal rates in this group increased 6% on average in the first quarter.”
Retention rate (Property & Casualty Group (excl. workers' comp)): 11% (Q1 2020) — “excluding workers' compensation, our workers' comp business, renewal pricing was up approximately 11% in the first quarter.”
Retention rate (Property & Casualty Group): 7% (Q1 2020) — “Average renewal pricing across our entire Property & Casualty Group was up approximately 7% for the quarter.”
Retention rate (Specialty Casualty Group (excl. workers' comp)): 11% (Q4 2019) — “Excluding our workers' compensation businesses, renewal rates in this group were up 11% in the fourth quarter”
Retention rate (Specialty Casualty Group): 6% (Q4 2019) — “Renewal pricing for this group was up 6% in the fourth quarter”
Retention rate (Transportation Group (Commercial Auto Liability)): 10% (Q4 2019) — “commercial auto liability renewal rates continued to increase substantially and by 10% in the quarter.”
Retention rate (Property & Casualty Group (excl. workers' comp)): 7% (Q4 2019) — “when you exclude workers' comp, renewal pricing was up approximately 7% in the fourth quarter”
Retention rate (Property & Casualty Group): 5% (Q4 2019) — “Average renewal pricing across our entire Property & Casualty Group was up about 5% for the quarter.”
Retention rate (Specialty Casualty Group (excl. workers' comp)): 9% (Q3 2019) — “Excluding rate decreases in our workers comp businesses, renewal rates in this group were up a very strong 9%.”
Retention rate (Specialty Casualty Group): 4% (Q3 2019) — “Renewal pricing for the Specialty Casualty Group was up 4% during the third quarter.”
Retention rate (Property & Casualty Group (excl. workers' comp)): 6% (Q3 2019) — “When you exclude our workers comp business, renewal pricing was up about 6% in the third quarter”
Retention rate (Specialty Casualty Group (excl. workers' comp)): 7% (Q2 2019) — “Excluding rate decreases in our workers comp businesses, renewal rates in this group were up approximately 7%.”
Retention rate (Property & Casualty Group (excl. workers' comp)): 5% (Q2 2019) — “Excluding our workers comp business, renewal pricing was up approximately 5%.”
Retention rate (Property & Casualty Group): 3% (Q2 2019) — “Average renewal pricing across our entire Property and Casualty Group was up about 3% for the quarter.”
Retention rate (Specialty Casualty Group (excl. workers' comp)): 1% (Q1 2019) — “when you exclude rate decreases in the Workers' Comp businesses, renewal rates in this group were actually up by 1%”
Retention rate (Property & Casualty Group (excl. workers' comp)): 4% (Q1 2019) — “excluding our Workers' Comp businesses, renewal pricing was up slightly more than 4%”
Retention rate (Specialty Casualty Group (excl. workers' comp)): 4% (Q4 2018) — “Excluding our workers comp businesses, renewal rates in this group were up approximately 4% in the fourth quarter”
Retention rate (Transportation Group): 3% (Q4 2018) — “Our overall renewal rates in this group increased 3% on average in the both 2018 fourth quarter”
Retention rate (Specialty Casualty Group (excl. workers' comp)): 2% (Q3 2018) — “Excluding our workers' comp businesses, renewal rates in this group were up approximately 2%.”
Retention rate (Property & Casualty Group (excl. workers' comp)): 3% (Q3 2018) — “Excluding our workers' comp business, overall, renewal pricing was up about 3% during the quarter.”
Retention rate (Specialty Financial Group): 5% (Q2 2018) — “Renewal pricing in this group was up approximately 5% for the quarter.”
Retention rate (Specialty Casualty Group (excl. workers' comp)): 3% (Q2 2018) — “excluding rate decreases in our Workers' Compensation businesses, renewal rates in this group were up approximately 3%”
Retention rate (Transportation Group): 4% (Q2 2018) — “Overall, renewal rates in this group increased 4% on average for the second quarter of 2018.”
Retention rate (Property & Casualty Group (excl. workers' comp)): 3.4% (Q2 2018) — “Excluding our workers' comp business; overall renewal pricing was up 3.4% during the quarter”
Retention rate (Casualty): 4% (Q1 2018) — “Overall renewal rates in this group increased 4% in the first quarter of 2018”
Retention rate (Property): 10% (Q1 2018) — “on a like for like basis before model earnings with probably this year about a 10% increase in property”
Retention rate (Property and Transportation): 3% (Q4 2017) — “Overall, renewal rates in this group increased 3% on average for the fourth quarter of 2017”
Retention rate (Specialty Casualty): 2% (Q2 2017) — “Overall, renewal rates in this group increased 2% on average for the second quarter of '17”
Retention rate (Specialty Casualty): 3% (Q1 2017) — “Overall renewal rates in this group increased 3% in the first quarter of 2017”
Retention rate (Property and Transportation): 2% (Q4 2016) — “Overall renewal rates increased 2% in the fourth quarter of '16”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.