American Cellular Corp
In their words
“Our high quality service and customer satisfaction have been demonstrated by our low churn rates, which for the combined year ended December 31, 2003 was 1.9%.”
“Average monthly churn rate................... 1.6%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (4)
Churn (post-paid): 1.9% (2004) — “Average monthly post-paid churn( … ”
Churn (Combined company): 1.9% (FY2003) — “Our high quality service and customer satisfaction have been demonstrated by our low churn rates, which for the combined year ended December 31, 2003 was 1.9%.”
Churn (Dobson Communications): 1.6% (Q1 2003) — “Average monthly churn rate................... 1.6%”
Churn: 1.9% (FY2002) — “Average monthly churn rate( … ”
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.