Amdocs
amdocs.com ↗In their words
“Customer renewal rates, which have historically approached 100%”
“Maintaining our historical renewal rate of close to 100% with existing managed services customers”
“Managed services engagements support the resiliency of our business and provide the bedrock of Amdocs' recurring revenue streams, near 100% renewal rates”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (9)
Amdocs reported near-100% managed services renewal rates, indicating strong customer retention.
Retention rate (Managed Services): 100% (Q3 2025) — “customer renewal rates, which have historically approached 100%”
Retention rate (managed services): 100% (Q1 2025) — “maintaining our historical renewal rate of close to 100% with existing managed services customers”
Retention rate (managed services): 100% (Q1 2024) — “managed services engagements support the resiliency of our business and provide the bedrock of Amdocs' recurring revenue streams, near 100% renewal rates”
Retention rate (managed services): 100% (Q1 2023) — “our managed services engagements underpin the resiliency of our business with recurring revenue streams, near 100% renewal rates”
Retention rate (managed services): 100% (Q2 2022) — “close to 100% renewal rates, and expanded activities, which may also include”
Retention rate (managed services): 100% (Q4 2021) — “very high close to 100% renewal rate on the existing managed services engagement”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.