NPS Intelligence (beta)

This strengthens our performance while helping our partners grow, as reflected in the continued improvement in our NPS. Ambev, Bees Marketplace GMV grew around 60% in both the second quarter and in the first half.

Monthly Active Users increased 11%, reaching 5.4 million, reflecting stronger engagement and sustained preference for the volume—above the Brazil Beer average—while user satisfaction remained high, with NPS (Net Promoter Score) levels near all-time highs.

And we do see a pretty interesting correlation as well with the level -- our service level to our customers, they continue to rise the NPS in a quarter-by- quarter view.

Our digital initiatives have allowed us to deepen our understanding of the needs and preferences of our customers and consumers, generating insights to proactively meet their demands and translating into improvements in terms of service level (NPS).

Our digital initiatives have allowed us to deepen our understanding of the needs and preferences of our customers and consumers, generating insights to proactively meet their demands and translating into improvements in terms of service level (NPS).

This has generated insights to proactively meet their demands, translating into NPS improvements. As an example, in 2024 we conducted surveys with over 500 thousand consumers through Zé Delivery, totaling roughly six million responses, with greater…

We continued to expand the use of our B2B (Business-to-Business) platform, BEES, by our customers, evolving our level of service (NPS - Net Promoter Score) to record highs throughout the year (+13% vs.

We continued to expand the use of our B2B (Business-to-Business) platform, BEES, by our customers, evolving our level of service (NPS - Net Promoter Score) to record highs throughout the year (+13% vs.

As to our digital initiatives, BEES continued to expand in the country, being now present in three provinces, bringing convenience to our customers and increasing our NPS.

Revenue grew 22% on the back of the continued recovery in the Dominican Republic as we see improved commercial execution in the country with overall client NPS above 75%.

Over 92% of our customers are now buying through BEES leading to sustained all-time-high Net Promoter Score (“NPS”), while BEES Marketplace reached 81% of BEES’ customers, with Gross Merchandise Value (“GMV”) growing sequentially and by 32% versus 3Q22…

…in Brazil almost tripled the Gross Merchandising Value - “GMV” versus last year, serving more than 700 thousand customers with an offer of 500 SKUs and with more than 80 partners also increasing our NPS (Net Promoter Score) with our customers by 13%.

As for our B2B digital platform, in HY23 BEES represented 76% of net revenue in Argentina, and 83% in Paraguay (+9.3% and +29.7% versus HY22, respectively), achieving all-time-high Net Promoter Score (NPS) in the latter.

…in Brazil almost tripled the Gross Merchandising Value - “GMV” versus last year, serving more than 700 thousand customers with an offer of 500 SKUs and with more than 80 partners also increasing our NPS (Net Promoter Score) with our customers by 13%.

As to our B2B digital platform BEES, it achieved all-time-high Net Promoter Score (NPS) once again in the Dominican Republic, while continuing to expand in Panama, where it represented 77% of the country’s net revenue in the quarter (+7% versus 1Q22).

…in Brazil almost tripled the Gross Merchandising Value - “GMV” versus last year, serving more than 700 thousand customers with an offer of 500 SKUs and with more than 80 partners also increasing our NPS (Net Promoter Score) with our customers by 13%.

We went from the low point of NPS of 20% to 57% in Panama, right, during Q4. So that's a step in the right direction.

The number of customers buying in the marketplace reached over 86% and 54% of BEES’ customers in the Dominican Republic and Panama, respectively, with the former achieving all-time-high Net Promoter Score (NPS).

…and (iv) development, all supported by governance and technology. · Relationship and partnerships: The results of Net Promoter Score (NPS) surveys carried out with our suppliers help us to implement strategies that improve the customer experience…

In Brazil, we have already reached more than 85% of our active customers through BEES, which, once again, allowed us to achieve an all-time high number of beer buyers and the best NPS of all times.

We already reach more than 85% of our active customers via BEES, while we once again reached all-time high beer buyers and NPS. Zé Delivery achieved 17 million orders in 4Q21 and positive unit economics.

…this quarter and is rapidly expanding across the country, with currently over 70% of our active customer base purchasing through the platform, enabling us to reach an all-time high number of total buyers and all-time high customer NPS rating in June.

BEES continued expanding across the country: we already reach more than 85% of our active customers via the platform, while we once again reached all-time high beer buyers and NPS.

…this quarter and is rapidly expanding across the country, with currently over 70% of our active customer base purchasing through the platform, enabling us to reach an all-time high number of total buyers and all-time high customer NPS rating in June.

As our digital transformation evolves, we will enhance each step in our supply chain and become more flexible, efficient and integrated with our partners, customers and consumers, improving our NPS throughout the ecosystem.

When we measure the NPS, it was really something that changed big time from 2019 to 2020.

We achieved the all-time high customer satisfaction measured by the NPS metric, doubling our result versus last year for the same period. Second, innovation as a mindset.

…and quality through an ecosystem that addresses our clients’ and consumers’ needs. · Over the past 12 months we have made significant changes to our structure to focus even more on our clients, more than doubling our NPS in Brazil in this period.

We are increasing big time our basic service for those customers, our NPS is growing, we created three years ago a client service area internally here in Ambev in Brazil in other countries as well for sure that this NPS will continue to evolve and…

In order to measure client satisfaction, last year, we started tracking the net promoter score of our clients. This allows to better understand their pain points and how can we provide more value-added service with greater granularity in the country.