Amber Road, Inc.
In their words
“In terms of their customer number, the retention rate was 65%”
“Dollar amount, the retention rate was 95%, quite high level”
“From the customer number perspective, the retention rate is about 60%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (4)
Retention rate: 65% (Q3 2022) — “in terms of their customer number, the retention rate was 65%”
Net revenue retention: 95% (Q3 2022) — “dollar amount, the retention rate was 95%, quite high level”
Retention rate: 60% (Q2 2022) — “from the customer number perspective, the retention rate is about 60%”
Retention rate (Enterprise Solutions): 95% (Q4 2020) — “the retention rate right now is pretty well, over 95% plus”
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.