Alltel Corp
In their words
“Alltel experienced an average monthly postpay customer churn rate in its wireless service areas of 1.28 percent for the year ended December 31, 2007, compared to 1.57 percent and 1.77 percent for the years ended December 31, 2006 and 2005, respectively.”
“Total churn rate also declined to 1.90 percent in the third quarter of 2007 from 2.18 percent in the third quarter of 2006”
“Low average monthly churn rate of 1.31 percent for postpay customers”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (16)
Churn (postpay wireless): 1.28% (2007) — “Alltel experienced an average monthly postpay customer churn rate in its wireless service areas of 1.28 percent for the year ended December 31, 2007, compared to 1.57 percent and 1.77 percent for the years ended December 31, 2006 and 2005, respectively.”
Churn: 1.9% (Q3 2007) — “total churn rate also declined to 1.90 percent in the third quarter of 2007 from 2.18 percent in the third quarter of 2006”
Churn (postpay): 1.31% (Q3 2007) — “low average monthly churn rate of 1.31 percent for postpay customers”
Churn (postpay): 1.57% (FY2006) — “Alltel experienced an average monthly postpay customer churn rate in its wireless service areas of 1.57 percent for the year ended December 31, 2006, compared to 1.77 percent and 1.74 percent for the years ended December 31, 2005 and 2004, respectively.”
Churn (postpay): 1.66% (Q1 2006) — “Post-pay churn improved to 1.66 percent from 1.72 percent a year ago”
Churn (postpay wireless): 1.77% (FY2005) — “Alltel experienced an average monthly postpay customer churn rate in its wireless service areas of 1.77 percent for the year ended December 31, 2005, compared to 1.74 percent...for the years ended December 31, 2004.”
Churn (total wireless): 2.23% (FY2004) — “Total churn, which includes prepay customer losses, was 2.23 percent for the year, a 36 basis point improvement from 2003”
Churn (postpay wireless): 1.74% (FY2004) — “ALLTEL experienced an average monthly postpay customer churn rate in its wireless service areas of 1.74 percent for the year ended December 31, 2004, compared to 2.09 percent and 2.23 percent for the years ended December 31, 2003 and 2002, respectively”
Churn (Postpay): 1.68% (Q4 2004, monthly) — “Post-pay churn was 1.68 percent, a 14 percent improvement from a year ago and the best post-pay churn rate for the fourth quarter since 1998”
Churn (wireless postpay): 1.57% (Q2 2004) — “Post-pay churn was 1.57 percent, the best rate in more than five years”
Churn (postpay wireless): 2.09% (2003) — “ALLTEL experienced an average monthly postpay customer churn rate in its wireless service areas of 2.09 percent, 2.23 percent and 2.34 percent for the years ended December … and 2001, respectively”
Churn (postpaid): 2.09% (FY2003) — “Post-pay churn for the year was 2.09 percent, a 6 percent improvement compared with year-end 2002”
Churn (postpaid): 1.96% (Q4 2003) — “Post-pay churn was 1.96 percent, the company's best post-pay churn rate in more than four years”
Churn (wireless post-pay): 2.03% (Q2 2003) — “Wireless post-pay customer churn was 2.03 percent, the company's lowest post-pay churn rate in more than three years.”
Churn (postpaid wireless): 2.23% (FY2002) — “ALLTEL experienced an average monthly postpaid customer churn rate in its wireless service areas of 2.23 percent, 2.34 percent and 2.33 percent for the years ended December … and 2000, respectively.”
Churn (postpaid): 2.18% (Q3 2002) — “The third quarter of 2002 marked the fourth consecutive quarter in which the Company has reduced its average postpaid churn rate.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.