NPS Intelligence (beta)

Execute Transformative Growth Improve Customer Value Enterprise Net Promoter Score, which measures how likely customers are to recommend Allstate, finished below the prior year, reflecting the impact of substantial price increases necessary to offset…

Execute Transformative Growth Improve Customer Value Enterprise Net Promoter Score, which measures how likely customers are to recommend Allstate, finished below the prior year, reflecting the impact of substantial price increases necessary to offset…

…The Enterprise Net Promoter Score, which measures how likely customers are to recommend Allstate, finished below the prior year, reflecting substantial price increases necessary to offset higher loss costs.

2023 Operating Priorities (1) Improve Customer Value Enterprise Net Promoter Score, which measures how likely customers are to recommend Allstate, finished below the prior year, reflecting the impact of substantial price increases necessary to offset…

…Table of Contents www.allstateproxy.com Proxy Summary 11 Allstate’s 2022 Operating Priorities Better Serve Customers Enterprise Net Promoter Score, which measures how likely customers are to recommend Allstate, finished below the prior year, reflecting…

36 www.allstate.com 2022 Form 10-K Allstate Delivered on 2022 Operating Priorities (1) Better Service Customers Enterprise Net Promoter Score, which measures how likely customers are to recommend us, finished below the prior year, reflecting substantial…

The Enterprise Net Promoter Score, which measures how likely customers are to recommend us, was 0.2 points below year-end 2020. Grow customer base We are providing a broader set of offerings through more distribution channels.

Enterprise Net Promoter Score, which measures how likely customers are to recommend us, finished slightly below the prior year. Grow Customer Base Consolidated policies in force reached 190.9 million, a 9.8% increase from prior year.

The enterprise Net Promoter Score finished slightly below the prior year, but in part, that reflects the absence of the beneficial impact in 2020 of the pandemic-related customer accommodations.

What you do know is if your net promoter score is good and you are doing a better job for customers, they should stay around longer. And if you are competitive in price and you are changing your price not only for new business, which we've done, but…

• The Net Promoter Score, which measures how likely customers are to recommend us, increased for the enterprise. Grow customer base •

…Paybacks, financial flexibility through Special Payment Plans and offering free identity protection in 2020 Enterprise Net Promoter Score, which measures how likely customers are to recommend us, increased to 59.0 in 2020 compared to 58.6 in…

The Net Promoter Score ... increased for the enterprise

…Allstate Protection Plans 2019 Highlights Operating Priorities Human Capital Management ► Better serve customers - Enterprise net promoter score increased with improvement at most businesses. ► Grow customer base - Property-Liability policies…

34 www.allstate.com 2019 Form 10-K Allstate Delivered on 2019 Operating Priorities (1) Better Serve Customers Enterprise Net Promoter Score increased with improvement at most businesses Grow Customer Base Total policies in force reached 145.9 million, a…

…Priorities, which focus on both near-term performance and long-term value creation. ◦ Better Serve Customers: The Net Promoter Score, which measures how likely customers are to recommend us, increased for the enterprise with improvements at most…

Customer Net Promoter Scores improved, and growth in personal property-liability policies in force was achieved for both the Allstate and Esurance brands.

Customers were better served as the Enterprise Net Promoter Score improved. As a result of that policy renewals increased in the Allstate and Encompass brands, which is a key driver of growth, although the increases in improvement have slowed.

…Form 10-K As Adjusted 2018 Highlights Allstate Delivered on 2018 Operating Priorities (1) Better Serve Customers Net Promoter Score increased for all major businesses Renewal ratio improved across Allstate, Esurance and Encompass brands Achieve…

Customers were better served as the enterprise net promoter score improved and customer retention increased across our three underwriting brands.

…to stockholders in cash through stock repurchases and common stock dividends Operating Priorities Results Better serve customers ► Net Promoter Score increased for all major businesses ► Renewal ratio improved across Allstate, Esurance, and…

…2018 Form 10-K 2018 Highlights Allstate Delivered on 2018 Operating Priorities (1) Better Serve Customers Net Promoter Score increased for all major businesses Renewal ratio improved across Allstate, Esurance and Encompass brands Achieve…

…Priorities, which focus on both near-term performance and long-term value creation. ◦ Better Serve Customers: The Net Promoter Score, which measures how likely customers are to recommend us, increased for all major businesses. ◦ Achieve Target…

So, customers were better served as the Net Promoter Score improved across all of our major business. Higher customer retention then at Allstate, Esurance and Encompass, as Property-Liability businesses is driving growth.

Better serving customers increased the net promoter score for most businesses which, when combined with higher new business levels, supported policy growth for the Allstate and Esurance Property-Liability businesses, SquareTrade and Allstate Benefits.

Customers were better served as internal measures of Net Promoter Score increased, which supports higher customer retention and growth. Investments contributed $786 million of pre-tax income reflecting good results in the market and performance-based…

…The Net Promoter Score, which measures how likely customers are to recommend Allstate, improved. ● Investment income was strong, reflecting equity and fixed income market appreciation and increased allocations to performance-based investments. ●

The Net Promoter Score improved 1.6 points during 2017, with Allstate brand, Esurance and SquareTrade all showing improvements.

…on all five 2017 Operating Priorities which focus on both near-term performance and long-term value creation. ◦ Better Serve Our Customers: The Net Promoter Score, which measures how likely customers are to recommend us, increased throughout 2017.

Better serving customers remains a top growth priority, and the net promoter score measure has improved in many of our businesses this year.

The first goal is to better serve customer and we measure customer satisfaction by a net promoter score and an increase for most of our businesses although this is not let yet led to higher policy retention.

We measure that by Net Promoter Score. And the Net Promoter Score was up in the first quarter.

…Effectively utilized a “net promoter score” to focus efforts to better serve customers. Achieve target economic returns on capital ●

Allstate focuses on customer service and policy retention to support growth.

Allstate reports focus on customer retention amid signs of policy growth in the quarter.

Allstate focuses on customer retention and acquisition efforts as part of strategic growth initiatives.

Retention rate (Property-Liability): 84.7% (Q3 2024) — “overall policies enforce declined by 1.5%. This reflects a decline in customer retention to 84.7%, which is 2/10th of a point below the prior year quarter”

Retention rate (Allstate brand auto): 86% (Q1 2024) — “Allstate brand auto retention of 86% improved by 0.3 points compared to prior year”

Allstate posted its worst customer retention in nearly two decades in auto insurance, with renewals rate dropping to 87.5% in 2020 from 88% in 2019.

Allstate is losing auto insurance customers at the fastest rate in nearly two decades, though management states they remain focused on customer retention.

The Markup investigation examined how Allstate's customer retention model works.

Black-owned Allstate franchises benefit from the insurance sector's 85% customer retention rate and focus on retention-driven growth strategies.