Allianz
allianz.com ↗In their words
“Allianz unveiled a market-leading Net Promoter Score of 72% at its 2024 Capital Markets Day.”
“Allianz reports 78% of its APAC businesses achieved Net Promoter Scores that outperformed their respective markets in 2019.”
“Allianz management flagged rising customer retention challenges in its retail P&C business after posting record Q2 profit.”
Disclosed NPS over time
Every Net Promoter Score Allianz has published, by date.
NPS disclosures (10)
Allianz unveiled a market-leading Net Promoter Score of 72% at its 2024 Capital Markets Day.
Allianz reported that 72% of its businesses outperform their local market on Net Promoter Score, with 57% achieving a world-class rating.
Insurance brand Allianz increased Net Promoter Score and purchase intent through campaign in Germany, US, UK, Australia, and Italy.
In 2021, 78 percent of Allianz entities achieved a Net Promoter Score above market average or loyalty benchmark.
Allianz tops customer satisfaction survey, with emphasis on link between satisfaction and customer retention.
Allianz reports 78% of its APAC businesses achieved Net Promoter Scores that outperformed their respective markets in 2019.
Allianz emphasizes the importance of achieving the highest net promoter score to ensure best customer experience as number one insurer.
Allianz reported that in 2018 the share of its businesses whose Net Promoter Score outperformed their respective markets improved to 80%.
Allianz improved customer loyalty measures in 2017, with share of Group businesses outperforming local NPS markets rising 5 percentage points to 60 percent.
Allianz uses Top Down Net Promoter Score methodology as a key measure of broker sentiment.
Retention disclosures (1)
Allianz management flagged rising customer retention challenges in its retail P&C business after posting record Q2 profit.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.