Alliance Bank
In their words
“Alliance Bank's mobile app campaign achieved user retention success among existing customers.”
“Alliance Bank achieved the highest Net Promoter Score in the banking industry for two consecutive years, driven by client relationship management.”
NPS disclosures (1)
Alliance Bank achieved the highest Net Promoter Score in the banking industry for two consecutive years, driven by client relationship management.
Retention disclosures (1)
Alliance Bank's mobile app campaign achieved user retention success among existing customers.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.