Alitalia
alitalia.com ↗In their words
“Alitalia's net promoter score has achieved a record level following customer satisfaction increases over two years.”
“Alitalia net promoter score achieves record level in June 2019 as passenger revenues increase.”
NPS disclosures (2)
Alitalia's net promoter score has achieved a record level following customer satisfaction increases over two years.
Alitalia net promoter score achieves record level in June 2019 as passenger revenues increase.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.