NPS Intelligence (beta)

Churn: 4.1% (FY2007) — “churn rate has dropped substantially from an average of 18.8% per month in the beginning of 1998, to an average of 2.7%, 4.2%, 4.5% and 4.1% in … and 2007 respectively.”

Churn (long distance service): 4.5% (FY2006, monthly) — “Our churn rate is approximately 5% per month in 2006. [Earlier text: churn rate has dropped...to an average of 4.5% for 2006]”

Churn: 4.2% (2005) — “churn rate has dropped substantially from an average of 18.8% per month in the beginning of 1998, to approximately 4.2% per month in 2005”

Churn: 2.7% (FY2004) — “churn rate...to approximately 2.7% per month in 2004”

Churn: 2.5% (FY2003) — “Our average churn rate for 2003 was an annualized 2.5% which reflected an annualized rate of 2.4% for our residential customers and 3.4% for our business customers.”

Churn (all customers): 2.5% (2003 annualized) — “Our average churn rate for 2003 was an annualized 2.5% which reflected an annualized rate of 2.4% for our residential customers and 3.4% for our business customers.”

Churn (all customers): 7.1% (2002) — “Our average churn rate for 2002 was 7.1%, which reflected a rate of 7.6% for our residential customers and 4.4% for our business customers.”

Churn (residential customers): 7.1% (FY2002) — “Our average churn rate for 2002 was 7.1%, which reflected a rate of 7.6% for our residential customers and 4.4% for our business customers.”