Alco, Inc.
In their words
“ALCO had a customer retention rate of approximately 77% in 2015.”
“ALCO had a customer retention rate of approximately 78% in 2014.”
“ALCO had a customer retention rate of approximately 77% in 2013”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (8)
Retention rate: 77% (FY2015) — “ALCO had a customer retention rate of approximately 77% in 2015.”
Retention rate: 78% (FY2014) — “ALCO had a customer retention rate of approximately 78% in 2014.”
Retention rate: 77% (FY2013) — “ALCO had a customer retention rate of approximately 77% in 2013”
Retention rate: 72% (FY2012) — “Historically, ALCO has had a customer retention rate around 72% in 2012.”
Retention rate: 78% (FY2011) — “Historically, ALCO has had a customer retention rate around 78% in 2011.”
Retention rate: 76% (2010) — “Historically, ALCO has had a customer retention rate around 76% in 2010”
Retention rate: 79% (2009) — “Historically, ALCO has had a customer retention rate around 79% for 2009.”
Retention rate: 80% (FY2008) — “Historically, ALCO has had a customer retention rate around 80% for 2008.”
Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.