Airgate PCS Inc
In their words
“Average monthly churn for the twelve months ended December 31, 2005 was approximately 2.7 percent compared to approximately 2.8 percent”
“Average monthly churn for the quarter ended September 30, 2005 was approximately 2.9 percent compared to approximately 2.8 percent for the quarter ended September 30, 2004.”
“Average monthly churn for the quarter ended June 30, 2005 was approximately 2.4 percent compared to approximately 2.6 percent for the quarter ended June 30, 2004.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (24)
Churn: 2.7% (twelve months ended December 31, 2005) — “Average monthly churn for the twelve months ended December 31, 2005 was approximately 2.7 percent compared to approximately 2.8 percent”
Churn: 2.9% (Q3 2005) — “Average monthly churn for the quarter ended September 30, 2005 was approximately 2.9 percent compared to approximately 2.8 percent for the quarter ended September 30, 2004.”
Churn: 2.4% (Q2 2005) — “Average monthly churn for the quarter ended June 30, 2005 was approximately 2.4 percent compared to approximately 2.6 percent for the quarter ended June 30, 2004.”
Churn: 2.5% (Q1 2005) — “Average monthly churn for the first quarter of 2005 was approximately 2.5 percent compared to approximately 2.9 percent for the first quarter of 2004.”
Churn: 2.72% (Q4 2004) — “Churn (as later defined) decreased to 2.72% in the quarter ended December 31, 2004, compared to 3.10% for the same quarter of the previous year.”
Churn: 2.83% (Q4 2004, monthly) — “Our churn net of (unintelligible) was 2.83% in the fourth quarter versus 3.41% in the quarter year ago”
Churn: 2.55% (Q3 FY2004) — “Churn decreased to 2.55% in the third fiscal quarter of 2004 from 2.90% in the third fiscal quarter of 2003 and 2.92% in the second fiscal quarter of 2004.”
Churn: 2.92% (Q1 2004) — “Churn Rate 2.92% for quarter ended March 31, 2004 vs 3.10% in prior quarter”
Churn: 3.1% (Q4 2003) — “Churn Rate 3.10% for quarter ended December 31, 2003 vs 3.78% in same period 2002”
Churn (AirGate): 2.9% (Q2 2003) — “Churn (with subscriber reserve) 2.9% -- … ”
Churn (Combined): 3.7% (3M ended March 31, 2003) — “Churn (with subscriber reserve) … ”
Churn (AirGate): 3.53% (9M ended March 31, 2003) — “Churn (with subscriber reserve) … ”
Churn (AirGate combined): 3.78% (Q4 2002, monthly) — “Churn (with subscriber reserve) … [Q4 2002 and Q4 2001 with/without reserve]”
Churn: 3.41% (Q3 2003) — “Despite these measures, churn for the quarter ended September 30, 2003 was 3.41%.”
Churn: 4.3% (Q3 2002) — “peaked at 4.3% in the third calendar quarter of 2002”
Churn: 3.2% (Q4 2001) — “Our quarterly churn increased to 3.2% in the last calendar quarter of 2001”
Churn: 2.8% (prior to May 2002) — “Prior to the introduction of the Clear Pay program in May 2002, our average monthly customer churn rate was below 2.8%”
Churn: 3.41% (Q3 FY2003) — “churn for the quarter ended September 30, 2003 was 3.41%”
Churn (AirGate): 2.9% (Q3 2003) — “Churn (with subscriber reserve) 2.9% -- … [for Q3 2003 vs Q3 2002]”
Churn (AirGate combined): 3.53% (9M 2003) — “Churn (with subscriber reserve) … ”
Churn (Combined): 3.54% (Q4 2002 (quarter ended December 31, 2002)) — “Churn (with subscriber reserve) … ”
Churn: 3.2% (Q2 2002) — “Churn for the three months ended June 30, 2002 was 3.2%, compared to 2.8% for the three months ended June 30, 2001.”
Churn: 3% (Q1 2002) — “Churn for the three months ended March 31, 2002, was 3.0%, compared to 2.6% for the three months ended March 31, 2001.”
Churn: 3% (Q3 2001 (three months ended December 31, 2001)) — “Churn for the three months ended December 31, 2001 was 3.0%, compared to 2.9% for the three months ended December 31, 2000.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.