airBaltic
airbaltic.com ↗In their words
“AirBaltic's Net Promoter Score rose five points year-on-year to +36, with particularly strong results in Lithuania and Finland (both +47).”
“AirBaltic reported a customer retention rate of 78 index points, described as a record for the Latvian airline.”
“AirBaltic reports improvement in Net Promoter Score, a key measure of customer loyalty and recommendation.”
NPS disclosures (4)
…airBaltic's Net Promoter Score rose five points year-on-year to +36, with particularly strong results in Lithuania and Finland (both +47).
…airBaltic reports improvement in Net Promoter Score, a key measure of customer loyalty and recommendation.
…airBaltic's 2025 customer survey reveals industry-leading Net Promoter Score and strong brand loyalty.
…airBaltic credits its A220 fleet for top Net Promoter Scores among passengers.
Retention disclosures (2)
…airBaltic reported a customer retention rate of 78 index points, described as a record for the Latvian airline.
…airBaltic reaches highest customer satisfaction, 7 index points above average private customer retention rate for travel and leisure sector in Europe.
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.