AirAsia
airasia.com ↗In their words
“AirAsia Rewards partnership with THE COMMUNE Mall aims to enhance customer retention and increase foot traffic in retail hubs.”
“AirAsia's 88% load factor and 77% on-time performance led to an increase in its Net Promoter Score.”
“AirAsia India launches the RedSmart app with the goal of increasing Net Promoter Score.”
NPS disclosures (3)
AirAsia's 88% load factor and 77% on-time performance led to an increase in its Net Promoter Score.
AirAsia boosted its Net Promoter Score to 52 in 2023 from 36 in 2022, driven by 77% on-time performance.
AirAsia India launches the RedSmart app with the goal of increasing Net Promoter Score.
Retention disclosures (1)
AirAsia Rewards partnership with THE COMMUNE Mall aims to enhance customer retention and increase foot traffic in retail hubs.
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.